Field Service Tech III

Job Description

Field Service Technician III

Location: Denver, CO
Shift: Monday-Friday, 6:30 AM-3:00 PM
Compensation: Starting at $32.15/hour
Schedule: Full-Time

About MITER Brands

MITER Brands, also known as Milgard, MI Windows & Doors, and PGT Innovations, is one of the nation's largest manufacturers of windows and patio doors. With operations across the country, we are committed to delivering quality products and exceptional service to our customers.

We are currently seeking a Field Service Technician III to join our Customer Care team in Denver, CO.

Position Overview

As a Field Service Technician III, you will perform warranty and non-warranty repairs in customers' homes throughout your assigned service territory. This role requires strong troubleshooting skills, construction knowledge, and the ability to diagnose issues, determine warranty eligibility, and communicate findings professionally with both customers and internal teams.

If you enjoy hands-on work, problem-solving, and delivering excellent customer service, we'd like to hear from you.

What You'll Do

Perform Field Service Repairs

• Complete warranty and non-warranty service repairs at customer homes.
• Adjust components, replace parts and hardware, perform water testing, and take measurements.
• Diagnose product issues and determine appropriate corrective actions.
• Document all work completed accurately and thoroughly.

Manage Service Appointments

• Travel throughout your assigned territory to customer locations.
• Complete scheduled service appointments efficiently and professionally.
• Review work orders to ensure accuracy and completeness.

Coordinate Parts & Materials

• Requisition and manage parts needed to complete repairs.
• Work with internal teams to ensure materials are available for service calls.

Deliver Outstanding Customer Service

• Communicate professionally with homeowners.
• Explain repair findings and warranty determinations clearly.
• Represent MITER Brands in a positive and professional manner.

Maintain Safe Work Practices

• Follow all company safety policies and procedures.
• Wear required Personal Protective Equipment (PPE).
• Operate company vehicles and equipment safely.

Qualifications

Required

• Prior glass or window industry experience.
• Prior construction experience.
• Strong troubleshooting and problem-solving abilities.
• Valid driver's license with a clean Motor Vehicle Record (MVR).
• Ability to lift up to 50 pounds on a regular basis.
• Ability to safely climb ladders up to 40 feet.
• Strong communication and customer service skills.

Preferred

• Experience servicing windows and doors in residential environments.
• Ability to work independently and manage multiple service calls.

What We Offer

At MITER Brands, we invest in your health, wealth, and wellness. Our comprehensive benefits package supports you and your eligible spouse/dependents while helping you achieve your personal and professional goals.

We offer competitive pay, a 401(k) with company match, and generous paid time off to help you maintain a healthy work-life balance.

Health & Wellness

• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic

Financial Protection

• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance

Additional Benefits

• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

MITER Brands, including MI Windows and Doors, Milgard, and PGT Innovations, is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, or any other protected status under applicable law.

Work Authorization and Sponsorship Disclosure:

The Company does not offer employer sponsorship at this time. Therefore, candidates must provide truthful and complete information regarding their eligibility to work in the U.S. and any current or future need for employment sponsorship. Misrepresentation regarding work authorization or sponsorship need at any stage of the hiring process will result in disqualification from consideration, rescission of an employment offer, or termination of employment.