Client Service Representative

Client Service RepresentativeVCA Sugar Grove Animal Hospital is seeking a part-time Client Service Representative!About Us: At VCA Sugar Grove Animal Hospital we are committed to providing comprehensive, quality care for patients to enhance their well being and quality of life. We achieve this by having a compassionate, knowledgeable and professional staff, utilizing the latest technological advances and implementing the foremost medical practices.Schedule: Part-time opportunityJob Summary:We are seeking a dedicated and friendly Client Service Representative (CSR) to join our front desk team! As a CSR, you will be the first point of contact for clients and their pets, ensuring a welcoming and positive experience. Your role is essential in supporting our veterinary team by managing appointments, client communication, and administrative tasks.Key Responsibilities:Provide exceptional customer service in person, over the phone, and via email.Schedule appointments, manage patient check-ins/check-outs, and process payments.Educate clients on hospital services, wellness plans, and pet care.Maintain accurate patient records and handle administrative tasks efficiently.Assist in handling client concerns with professionalism and empathy.Work collaboratively with veterinary teams to ensure smooth hospital operations.Qualifications & Skills:Previous experience in a customer service or veterinary setting preferred.Strong communication and interpersonal skills.Ability to multitask in a fast-paced environment.Proficiency with computer systems and scheduling software.Passion for animals and a commitment to client education.Requirements: Excellent oral and written communication skills.Your Next Career Step Starts HereWhether you're starting your veterinary career or looking for a hospital where you can grow, VCA Animal Hospitals is the place for you. Apply today.