Hotel Front Desk Agent - Pt

Job Description

Job Description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:

• Bookkeeping: keep accurate records of all hotel guest account information
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Mitigate customer complaints as needed
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information

• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school diploma, GED, or equivalent

Built in 1925, the Yorktowne Hotel has been a cornerstone of downtown York and embodies a sense of progressiveness and momentum that characterizes a city on the move, during its original opening and current environment.

Find us in the center of York, a short walk from the many dining options of Restaurant Row and Central Market House. We are a five-minute walk from The Appell Center for Performing Arts, and PeoplesBank Park is half a mile away.