Service Operations, Initiatives Program Leader (Filled)

Service Operations, Initiatives Program Leader

As the Service Operations, Initiatives Program Leader at JCI, you will be instrumental in transforming our service delivery model, driving excellence and innovation across our truck-based service operations. Your primary responsibility will involve enhancing performance metrics, optimizing efficiency, and exceeding our ambitious growth and profitability targets. You will assume comprehensive ownership of key HVAC service initiatives, collaborating closely with field leaders, product management, and executive teams to design and implement cutting-edge service delivery strategies. By harnessing advanced digital technologies, you will lead initiatives that are directly aligned with achieving aggressive annual revenue, market share, and profitability objectives while ensuring unwavering customer satisfaction and a sustainable competitive advantage. While your focus will predominantly be on North America, you will actively engage with your global counterparts to share insights, best practices, and support unified global service initiatives. You will be accountable for all aspects of initiative deployment, ensuring a cohesive approach by facilitating effective collaboration among business leaders across various functional areas including products, services, finance, sales, operations, communications, and training.

How You Will Do It

• Lead the strategic definition, development, and deployment of impactful HVAC service initiatives, aimed at propelling global profitable service growth and elevating our market presence.
• Conduct comprehensive assessments to define program scope, budget, timelines, resource allocations, and business cases for new service initiatives, ensuring alignment with broader organizational goals and objectives.
• Develop, execute, and communicate detailed implementation plans, ensuring strong buy-in and commitment from all relevant functions including field operations, sales, marketing, manufacturing, training, and finance.
• Proactively identify, manage, and mitigate issues, risks, and opportunities, providing coaching and resources to team members, and maintaining open communication with senior management regarding challenges requiring their guidance.
• Drive the adoption of innovative digital HVAC service solutions through the creation of robust training programs, targeted marketing initiatives, and comprehensive programmatic tools that bolster service delivery and operational efficiency.
• Function with a high level of autonomy, collaborating seamlessly with leaders across North American field operations and functional groups to ensure coherence and success in initiative execution.
• Exhibit exceptional problem-solving skills to independently address challenges and leverage opportunities within the service portfolio, ensuring all initiatives are executed with precision and effectiveness.
• Confidently present innovative solutions and strategies, engaging constructively with executives, field leadership, and local teams to gather insights, foster collaboration, and drive accountability across all levels of the organization.

What We Look For

Required

• Bachelor's Degree in a relevant field; a degree in engineering or other technical disciplines is preferred, with a Master's degree being highly advantageous.
• A minimum of fifteen (15) years of progressive experience in program management and/or service operations, including at least ten (10) years specifically in the HVAC industry, with a strong emphasis on service delivery and operational excellence.
• Five (5) years of management experience in field operations or product development, demonstrating a robust track record of effective leadership and team performance.
• Proven experience in driving transformative change management initiatives and successfully implementing innovative digital service offerings that enhance customer satisfaction and operational efficiency.
• Proficiency in essential software tools such as Microsoft Office Suite, SharePoint, and Power BI, alongside strong analytical and data interpretation skills.
• Exceptional interpersonal skills, with a demonstrated ability to make sound decisions, negotiate effectively, and communicate clearly in both written and verbal formats.
• Ability to tailor communication styles to effectively engage diverse audiences and foster collaboration across multiple teams.
• Strong analytical acumen with the capacity to identify risks and opportunities, analyze data thoroughly, and support strategic decision-making processes.
• A commitment to cultivating an inclusive, dynamic, and collaborative team environment where each member recognizes the significance of their contributions to the overall success of the organization.

Preferred

• Preferred certifications include Project Management Professional (PMP) and Six Sigma green belt or black belt to ensure expertise in process improvement methodologies.

HIRING SALARY RANGE: $141,000 - 188,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.