Growth Product Manager

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you’ll do

As the Growth Product Manager, your mission is to find, acquire and retain customers for Docusign. You will be spearheading efforts to expand Docusign's footprint to reach every business and individual on the planet. This role goes far beyond optimization - it's about creating entirely new growth levers, customer experiences, and offerings that push the boundaries of what Docusign can do, and who we do it for. In this role, you will identify opportunities to launch and test novel experiences and end-to-end growth initiatives that unlock new audiences, activate new acquisition channels, and provide additional value to our customers. You will partner closely with our team of growth experts with the support of the broader organization cutting across product, marketing, and sales. Your goal will be to unleash Docusign's potential by paving the way for new Customer Growth initiatives to become a central part of Docusign's business model. This is an exciting opportunity for those with an entrepreneurial spirit, and want to play a pivotal role in taking Docusign's growth trajectory to brand new heights.

This position is an individual contributor role reporting to the Director, Customer Growth.

Responsibility

• Accelerate Docusign's customer growth and revenue growth by identifying and creating new experiences, new acquisition channels, and new growth loops
• Develop a deep understanding of our customer acquisition, conversion, and retention mechanisms
• Scout out and identify new opportunities for Docusign to land new customers that will stay with Docusign for the long term
• Size them up and rally the team to prioritize it with powerful storytelling that's easy for everyone to understand and woven through numbers
• Bring key ideas to life through cross-functional teams via rapid experimentation to set the idea into motion, prove hypotheses and build conviction
• Partner with engineers, designers, analysts, marketers, and sales to stand up pilot programs or rethink existing programs
• Demonstrate wins that can directly connect back to company performance in topline revenue, retention or customer growth and inform future business strategy

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years of experience in product management, data science or similar role (GM, business leader, operator, founder) ideally at a dynamic SaaS or consumer tech company
• Experience in growth, product, or GTM functions, especially with experience bringing net new initiatives to life
• Experience leading teams of 5+ or experience leading cross functional teams across product, engineering, design, and GTM by influence
• Experience using data and telemetry to review performance and make data-driven decisions

Preferred

• Past experience in an Analytics or Data Science role
• Structured analytical thinking with a strong capability to understand business dynamics
• Ambitious problem solver driven by first-principles reasoning
• Deep customer empathy, especially within the SMB or Individual market
• Entrepreneurial mindset with strong bias for action; adept at hands-on problem solving
• Strong data analysis and modeling skills in SQL and/or excel
• AI-fluency, can use LLMs and agents as a force multiplier of your work
• Proven track record of contributing to significant, company-wide impact
• Growth mindset, appreciating the benefit of constant iteration and "making progress over perfection"
• Excellent verbal and written communication and collaboration skills, with an ability to craft stories from data and inspire change
• Able to articulate a clear vision to anyone at any level of the company including executives
• Masterful at taking complex concepts and simplifying it into easy to understand concepts

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $132,700.00 - $206,800.00 base salary

Illinois, Colorado, Massachusetts and Minnesota: $126,500.00 - $173,900.00 base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $126,500.00 - $182,500.00 base salary

This Role Is Also Eligible For The Following

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at View email address on click.appcast.io.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at View email address on click.appcast.io for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.