Dispatch Supervisor

Dispatch SupervisorPlumbline Services is currently seeking a Dispatch Supervisor to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. This person will supervise the dispatch team, their daily activity and schedules, and performance of the team. This is a key position, reporting to our Dispatch manager. This is an onsite, in-office position.What's in it For Me?Market Value Compensation between 45,000 - 60,000 a yearRobust PTO PlanHealth, Vision and Dental plans for you and your family to choose from401K Retirement Plan with company matchLife Insurance, Short-Term and Long-Term DisabilitySpecial Program Options: FSA, EPA, Legal Services, and Identity TheftContinuous Training for your Professional DevelopmentWorking in a dynamic, collaborative, and fun environmentCoached and supported career growthWhat Will I Do?Ensure the team is meeting metrics as set by company standards.Assist with Dispatch questions and training.Daily reporting in ExcelCoaching including weekly check ins and monthly reviews.Manage and Distribute duties amongst your teamSupport and coordinate with field staff and department supervisorsMonitor the dispatch board for technician management and capacityMonitor same day and next day routingPayroll timecard corrections and approvalsEngage and Drive team motivationReport to Dispatch ManagerMust be flexible with shiftsDo I have What it Takes?High level of call center and/or dispatch experience in HVAC, Plumbing or Electric industry (2-3-years)2+ Years experience working as a Lead/Supervisor specifically overseeing a team (experience includes check ins, reviews, or any type of one on ones with employees)Strong computer skillsAdvanced verbal and written communicationAbility to drive and motivate other team membersFriendly and outgoingHigh School Diploma or equivalentMust be able to pass a background check and drug screenWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.