Desktop Support Analyst

Jackson, Michigan Workstation Support Analyst #1058323 If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement. Duties The Client Health team within the Digital Workplace Services (DWS) department works exclusively within the Windows desktop environment and is responsible for supporting internal customers across multiple locations throughout the Consumers Energy territory. The EUC (End User Computing) Engineering team (within the BPS team) includes dedicated resources to choose new desktops / laptops, base platform development, software packaging/distribution, and Group Policy management. Job Summary Serve as System Center Configuration Manager Administrator, responsible for performing all aspects of SCCM application packaging, deployment, support and maintenance of applications. Skills Extensive experience in the implementation, administration, configuration and support of SCCM Enterprise environment. Experience with desktop deployment automation architecture, design/migration and troubleshooting. Experience managing an OS image for large corporate environments. Contribute to development and ongoing improvement of industry best practices and standards for deploying enterprise desktop technologies. Knowledge of the Windows registry, interaction of drivers within the OS, and unattended/silent installs of Windows operating systems. Packaging, Deployment, and Administration of Packaged Applications. Evaluate emerging technologies to ensure technical solutions are compatible with the company's business needs and strategic objectives. Provide technical expertise, guidance and strategic recommendations to other IT groups. Functional working and debugging knowledge of Microsoft Windows operating systems. Investigate, analyze and resolve technical issues and actively pursue mechanisms for preventing, or automating the response to reoccurrences. GENERAL EXPERIENCE 3 years of experience in administrative, technical work which demonstrated the ability and aptitudes, required to perform technical or analytical work and coordination involving management information systems. OR Substitution Of Education For Experience One year of related academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4 year bachelor's degree in a Business/Information Systems discipline for 3 years general experience. Minimum Specialized Experience Experience managing and designing an OS image for large corporate environments. Experience in SCCM administration, patching and maintenance. Experience implementing security policies for applications and operating systems utilizing Group Policy. Experience utilizing automated technologies for the deployment of desktop systems. Education Technical Certification or equivalent experience: Administering and Deploying System Center Configuration Manager. Benefits Medical and Dental (FastTek pays majority of the medical program) Vision Personal Time Off (PTO) Program Long Term Disability (100% paid) Life Insurance (100% paid) 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match #J-18808-Ljbffr