Front Desk Associate

About the PositionWe are seeking a friendly, dependable Medical Front Desk Associate to help create a welcoming and efficient experience for our patients. You will greet patients and visitors, answer phones, schedule appointments, maintain patient records, verify insurance, process referrals, and support the daily operations of our medical office.This position may be a great fit if you are organized, patient, comfortable handling multiple priorities, and enjoy helping people. Previous experience in a medical office, healthcare setting, reception, customer service, or administrative role is helpful.What Youll DoWelcome patients and visitors, gather necessary information, and notify staff of their arrivalAnswer incoming calls, manage voicemail, take accurate messages, and route calls appropriatelySchedule and confirm patient appointmentsPrepare new-patient paperwork, create electronic and paper charts, and assemble patient packetsCollect copays and patient payments and assist with daily batch and petty-cash reconciliationVerify insurance coverage and scan insurance cards into electronic patient recordsProcess Tricare, VA Community Care/VA Choice, and other referral or authorization documentationMonitor provider schedules and upcoming appointments to support an efficient daily workflowUse appointment reminder and practice-management systems such as Relatient and TebraReceive and process incoming referrals, faxes, medical records requests, physician notes, and ordersMaintain accurate and confidential patient information in the electronic health record systemPerform general office duties, including filing, mail distribution, chart maintenance, and record storageSchedule eligible asthma patients using the Biologics workbookPrepare month-end reports and assist with other administrative projectsHelp coordinate provider and pharmaceutical representative lunchesKeep the reception and waiting areas clean, organized, and welcomingQualificationsRequiredHigh school diploma or equivalentPrevious experience in reception, customer service, administration, or a related positionStrong verbal and written communication skillsFriendly, professional, and service-oriented approachAbility to listen carefully, solve problems, and remain patient in a busy environmentStrong organization skills and attention to detailAbility to protect confidential patient and business informationBasic computer skills and the ability to learn new office systemsDependable attendance and punctualityPreferredMedical receptionist, medical front office, patient access, or healthcare administration experienceExperience with electronic health records or practice-management softwareExperience scheduling medical appointments and verifying insuranceFamiliarity with referrals, prior authorizations, Tricare, or VA Community CareExperience with Tebra, Relatient, or similar healthcare softwareWhat Were Looking ForThe ideal candidate is welcoming, calm under pressure, attentive to detail, and able to communicate compassionately with patients. We value team members who take initiative, adapt to changing priorities, and help create a positive experience for patients, visitors, providers, and coworkers.
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