Support Specialist

Support Specialist

We are currently hiring for a Support Specialist. Duties will consist of taking incoming calls pertaining to support helping participants of programs set goals, make progress in their mental health journey, and identify needs.

Key Responsibilities

• Create a positive, warm and welcoming safe space for clients.
• Take inbound calls regarding support services, identify areas to support with unmet needs, and set goals and plans for follow-up.
• Manage caseload by responding to transfer calls and place outbound calls with established participants.
• Assist clients in understanding employer benefits, eligibility, and available resources.
• Complete strong and clear documentation.
• Other duties as assigned.

Qualifications

• Must have a Master's degree in Social Work, Counseling, Psychology, Health & Wellness Coaching, or a related health field.
• Must have at least 2 years of providing behavioral health or solution focused support.
• Must be able to work full time hours Monday thru Friday within the hours of 10AM-8PM CST.
• Must have excellent written and verbal communication abilities.
• Must have strong organizational and time-management skills.
• Must strong follow-up skills.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.