Customer Service Order Desk Associate

Job Description

Job Description

About Edge TechnologiesEdge Technologies is a leading provider of machine tool automation and peripheral equipment for the metalworking industry. With rapid, sustained growth, we are expanding our Customer Service team and actively seeking an experienced Order Desk Associate to support customers.If you enjoy talking with different people daily, organizing incoming orders, and working both independently and with a team, this role offers strong growth opportunities, training, and long-term career potential. What You'll DoAs an Order Desk Associate, you will ensure timely and accurate processing for the customer through value-added activities. Key responsibilities include:Purchase order processingProcess quotes, warranties & manage the groups' Return Authorization processingManage backorders for sales orders and machine jobsCoordinate with vendors and suppliers to meet customers' required due dates for part ordersMaintain knowledge of parts and bar feeder model history, using our ERP system and stored information on the Edge Technologies driveWork with our customers through emails and phone callsOther duties may be addedWhat We're Looking ForHighly motivated and a team playerStrong attention to detailAssociate's degree, 2 + years of customer service experience, or equivalent combination of education and experience Spanish speaking skills a strong plusAbove-average computer skills; comfortable with Windows and ERP platforms such as EpicorStrong communication skills and a professional presence with customersWhy Join Edge Technologies?We provide a supportive, growth-oriented environment with:Health, dental, and vision insurance401(k) with company matchPaid time offLife insuranceFlexible spending accountEmployee Assistance ProgramTraining and continuous skill development