Operations Manager

Job Description

Job Description

Job Title: Operations Manager

Industry: Transportation / Private Charter / Fleet Operations

Location (city, state): Austin, TX

Assignment Type: Direct Hire

Pay: $85,000-95,000 + discretionary performance bonus

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM (must be flexible for early morning, evening, and occasional weekend operational needs based on charter and route demands)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

About The Company:

This organization is a fast-growing private transportation and charter service provider based in Austin. Over the past year, the company has experienced significant expansion, scaling its workforce and service offerings while transitioning from a startup-style environment into a more structured, growth-focused operation.

With contracts supporting both long-term and emerging transportation services, the organization is investing heavily in process improvement, operational stability, and leadership development as it enters its next phase of growth.

Job Description:

We are seeking a hands-on Operations Manager to oversee daily transportation operations, lead frontline teams, and help build scalable processes in a rapidly evolving environment. This role is ideal for someone who thrives in a high-growth setting, enjoys being deeply involved in day-to-day operations, and is comfortable leading both people and process execution.

Key Responsibilities:

• Oversee daily transportation operations ensuring safe, efficient, and reliable service delivery
• Lead dispatch, field staff, and supervisory teams to ensure operational consistency
• Develop and implement standardized processes to improve efficiency and scalability
• Monitor service performance, resolve operational issues, and respond to service disruptions
• Provide coaching, guidance, and performance management to staff at multiple levels
• Support employee development while addressing performance issues when necessary
• Collaborate with leadership to evaluate operational performance and drive improvements
• Analyze operational data and prepare reports for leadership review
• Ensure compliance with transportation regulations, safety standards, and internal policies
• Support coordination across dispatch, safety, maintenance, and administrative teams

Qualifications:

• Experience in transportation, logistics, fleet operations, charter services, or related industries
• Proven leadership experience managing supervisors, dispatch teams, or operational staff
• Strong communication skills with the ability to coach, guide, and hold teams accountable
• Experience working in fast-paced, evolving operational environments
• Familiarity with transportation or dispatch systems (TripShot, Samsara, Workday, ADP or similar)
• Ability to troubleshoot operational issues and implement process improvements
• Knowledge of DOT or FMCSA regulations preferred

Additional Details:

• Must be comfortable working in a highly operational, hands-on leadership role
• Some early morning (3:00 AM starts), evening, and occasional weekend availability required based on service demand
• Role supports a team structure including dispatch, field operations, and assistant operations leadership
• Company is in a high-growth phase with significant expansion over the past year

Perks:

• Opportunity to join a rapidly growing organization during a major expansion phase
• Ability to directly influence operational processes and build structure within the business
• Strong visibility with leadership and involvement in strategic operational decisions
• Competitive compensation with performance-based bonus potential
• Stable direct-hire role with long-term growth opportunity

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

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