Student Worker (SC - AMPD - Events/Front of House)

SUMMARY DESCRIPTION

Under direct supervision, the Performing Arts Aide (Front of House) supports the operation of live performances, events, and programs hosted by the School of Arts, Media, Performance and Design (AMPD). This position plays a key role in ensuring a welcoming, professional, and safe environment for guests, performers, and staff. Responsibilities include assisting with ticket sales, event setup and cleanup, ushering, operating the people mover, and providing general front-of-house support. This is a part-time position for Saddleback College students currently enrolled in 6+ units and requires availability during evenings and weekends in alignment with the performance schedule.

REPRESENTATIVE DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Greet patrons and provide excellent customer service during performances and events.

Assist with ticketing operations, including scanning, sales, and will-call distribution.

Set up event spaces with appropriate signage, programs, seating arrangements, and accessibility accommodations.

Serve as an usher by directing patrons to seats, distributing programs, and monitoring audience needs.

Operate the people mover (event transport vehicle) to assist patrons with mobility or accessibility needs.

Ensure audience and performer safety by following emergency protocols and event safety guidelines.

Clean and reset front-of-house areas, lobbies, and seating before and after events.

Provide support to production and administrative staff as needed.

Perform other related duties as assigned.

QUALIFICATIONS

Student Worker Eligibility: Must be currently enrolled as a student at Saddleback College in at least six (6) units during the period of employment, consistent with applicable College and District requirements for Student Worker employment. Continued employment is contingent upon maintaining the required enrollment status.

Knowledge of:

Basic customer service principles and practices.

General procedures for public event operations.

Proper etiquette and communication in a performance or public setting.

Basic safety and accessibility guidelines for events.

Operation of transportation or mobility assistance equipment (training provided).