Senior Engineering Manager, Loyalty

Senior Engineering Manager – Loyalty The Senior Engineering Manager, Loyalty role is at the intersection of platform engineering, AI innovation, and business growth strategy. The position leads a full‑stack team that owns the Incentives platform, delivering billions of dollars in offers and perks to travelers each year. It works closely with product, marketing, and business partners to scale one of Expedia’s most commercially critical systems and directly shape how loyalty incentives drive growth. Responsibilities Lead, develop, and retain a high‑performing engineering team that delivers high‑quality loyalty capabilities and services aligned to product and business goals. Own end‑to‑end delivery for key loyalty services and platforms, ensuring system design, low‑level design, API design, and data modeling meet performance, security, and reliability expectations. Partner closely with Product, Architecture, Data, and other engineering teams to define and execute a technology roadmap for loyalty, balancing near‑term delivery with long‑term platform evolution. Establish and continuously improve engineering best practices, including code quality, CI/CD, observability, incident response, and operational excellence for loyalty systems. Drive data‑informed decision making for loyalty features and services, using metrics, experimentation, and customer behavior insights to guide prioritization and technical trade‑offs. Foster a culture of innovation and safety around advanced technologies, including familiarity with AI‑driven systems, tools, or workflows and applying AI/ML concepts to real‑world products, and safely integrating and operating AI/ML‑enabled solutions that improve outcomes. Minimum Qualifications Bachelor’s Degree or equivalent; Technical Degree preferred. 8+ years of relevant professional experience and 3+ years of people‑management experience. Experience leading full‑stack software engineering teams delivering services and platforms in a complex product ecosystem. Strong capabilities in system design (including low‑level design), API design, and data modeling for distributed, service‑oriented or microservices‑based systems. Demonstrated ability to manage delivery for multiple concurrent initiatives, aligning engineering execution with product and business priorities across the loyalty domain or an equivalent business capability area. Hands‑on experience establishing and enforcing engineering standards around code quality, testing, deployment, monitoring, and reliability for production services. Familiarity with AI‑driven systems, tools, or workflows and applying AI/ML concepts to real‑world products, including collaborating with specialized teams to integrate such capabilities into production services. Preferred Qualifications Experience building and scaling loyalty, membership, marketing, or customer engagement platforms at high scale and availability. Familiarity with AI‑driven systems, tools, or workflows and applying AI/ML concepts to real‑world products, including safely integrating and operating AI/ML‑enabled solutions that improve loyalty outcomes, and guiding teams on practical, domain‑specific use of these technologies. Demonstrated success in leading engineering teams through periods of high growth, change, or complexity. Track record of championing data‑driven decision making and operational excellence for mission‑critical systems. High ownership mindset with a bias for action. Compensation Cash range: $184,500.00 to $258,000.00 in Seattle. Employees in this role have the potential to increase their pay up to $295,000.00 based on ongoing, demonstrated, and sustained performance. Benefits Medical, dental, and vision coverage Paid time off Employee Assistance Program Wellness and travel reimbursement Travel discounts Equal Opportunity Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. This employer participates in E‑Verify. #J-18808-Ljbffr 11105 Expedia, Inc.