Pharmacy Technician I

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary
Summary
Under the direction of a staff pharmacist and/or pharmacy leadership, the Registered Pharmacy Technician performs a broad range of technical and operational duties that support the safe, timely, and efficient distribution of medications and delivery of pharmacy services in accordance with established policies, procedures, and applicable legal and regulatory requirements.

Responsibilities may include preparing, packaging, labeling, and distributing unit-dose and stock medications; assisting with outpatient prescription processing; staging and delivering medications and supplies to patient care areas; maintaining medication inventory through restocking, rotation, and monitoring of storage conditions; and completing required documentation and records accurately.

The technician utilizes area-specific technology and equipment, including automation, robotics, dispensing systems, and pharmacy information systems, to support established workflows, troubleshoot routine issues, and maintain medication integrity and security. This includes delivering controlled substances to automated dispensing machines in accordance with applicable policies and regulations. The technician demonstrates professionalism in all interactions and communicates clearly with patients and caregivers, as appropriate, to obtain needed information and/or triage routine inquiries to the pharmacist.

Does this position require Patient Care?
No

Essential Functions

Prepares, fills, labels, repackages, and delivers medications and supplies accurately for pharmacist verification.
Replenishes and audits medication storage areas and automated dispensing cabinets, and processes returns, recalls, and expired products.
Delivers controlled substances to automated dispensing machines in accordance with applicable state and federal regulations.
Applies pharmacy knowledge, calculations, drug information, and proper medication handling and storage practices to support safe and accurate medication distribution.
Operates pharmacy robotics, automation, software, equipment, and information systems to support efficient department operations.
Communicates professionally with patients, caregivers, pharmacists, and other team members to gather information and triage routine inquiries.
Follows established policies and pharmacist direction, supports routine pharmacy operations, and performs other assigned duties.

Qualifications

Education
High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Pharmacy Technician License - Massachusetts required

Pharmacy Technician Certification [CPhT] - PTCB preferred

Experience
Pharmacy Technician 0-1 year required

Knowledge, Skills and Abilities
- Understand HIPAA privacy rules and will use discretion when handling patient-related information.
- Ability to read, interpret, and follow verbal and written instructions associated with assigned responsibilities.
- Ability to adhere to safety requirements for handling non-hazardous and hazardous medications in accordance with organizational policies and regulatory requirements.
- Proficient with math calculations associated with assigned responsibilities.
- Ability to work collaboratively in a team environment.
- Ability to distinguish routine functions from those requiring a pharmacist's professional judgment.
- Ability to work with sustained attention and care on routine, repetitive tasks.

Additional Job Details (if applicable)

Remote Type

Onsite

Work Location

75 Francis Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Rotating (United States of America)

Pay Range
$21.75 - $26.58/Hourly

Grade
3

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.