Supervisor, Transport Client Services Guests, FIFA World Cup 2026 - Match Day Only

Supervisor, Transport Client Services Guests, FIFA World Cup 2026 Department: Tournament and Venue Operations Location: Miami At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience. The Supervisor, Transport Client Services – Guests oversees daily VIP/VVIP transport operations at VIP hotels and stadiums, manages drivers and transport crew, and supports HQ planning, reporting, and coordination to ensure seamless service for FIFA Guests. Reporting organizationally to the Manager, Transport Client Services – Guests, the Supervisor will be a key member of the FIFA World Cup 2026 Event Transport team and work in close collaboration with the Bus, Fleet, Arrivals and Departures (A&D), and Venue Transportation Operations to plan the transport and A&D services required before, during and after the tournament. Key Responsibilities – Operational (Hotels & Stadiums) Manage daily transport operations for VIP/VVIP Guests and dedicated fleet vehicles. Serve as the main point of contact for Guest Operations (GOP) for transport requests and issue resolution. Coordinate with GOP, SLO, and Logistics to confirm daily vehicle and driver schedules. Ensure drivers understand movements, timings, and protocols. Oversee driver readiness, vehicle cleanliness, fuelling, maintenance coordination, and break schedules. Ensure adherence to all transport policies, procedures, and bubble‑to‑bubble movement requirements. Ensure Guest load zones remain available and properly managed. Oversee stadium operations including load zones, vehicle flows, and parking for all client groups. Manage transport crew at VIP hotels: scheduling, welfare, performance, and training. Respond to operational issues and incidents quickly and effectively. Ensure all transport signage and infrastructure is installed, functional, and maintained. Key Responsibilities – HQ / Office Support planning and preparation of operational guides, driver materials, and SOPs. Participate in planning meetings; provide updates on staffing, fleet readiness, and risks. Review and update daily schedules, fleet allocations, and reservations in internal systems. Maintain accurate operational logs, reports, and metrics for internal dashboards. Prepare incident reports, daily summaries, and escalation notes for the Client Services Manager. Coordinate information flow between hotel, stadium, and HQ operations teams. Support accreditation, onboarding, and training preparation for staff and drivers. Participate in TOC/HQ shifts during tournament time as required. Your Profile Accountability: Demonstrate commitment to responsibilities and objectively analyze one's behavior, learning from mistakes. Decision Making: Identify and swiftly decide in critical situations, taking initiative, exploring alternative solutions, and responding promptly to unforeseen circumstances. Inclusivity: Share information across all levels and divisions, influencing others and maintaining a network of support contacts. Initiative: Act independently, influence events, assume responsibilities, and achieve objectives with minimal supervision. Innovation: Seek unconventional solutions and produce fresh ideas. Leadership: Lead colleagues/partners, encourage teamwork, allocate authority as needed, and make efficient use of team skills. Vision: Anticipate decision consequences, grasp organizational missions, and formulate strategic plans. Education & Qualifications Bachelor's degree in Transport Planning, Sports Management, Hotel Management, Project Management, Event Management, Major Sport events or a combination of education and experience relating to position. Work Experience Minimum of two (2) years of transport work experience, preferably within major football or sport events, or one (1) year as a Client Transport Manager or similar role; ideally more than one world‑class sport event. Experience working with workforce or similar client groups, understanding their needs and the criticality of seamless transport services. Experience in multi‑functional event organisations and dynamic, fast‑paced environments. Experience in event transport planning, including bus operations. Experience leading a team and proven project delivery experience. Knowledge of workforce transport requirements is an advantage. Skills Strong interpersonal and communication skills. Ability to operate in a dynamic environment, handling multiple tasks and deadlines. Ability to build working relationships with other departments, with robust negotiation and stakeholder management skills. Excellent project management skills, ability to prioritize tasks and coordinate activities. Detail‑oriented and solution‑focused. Excellent written English skills suitable for high‑standard documents. Good knowledge of administration and management principles. Ability to prioritize client’s needs, authority requirements, and FIFA regulations. Highly collaborative and a team player. Ability to work well under pressure and adapt calmly and professionally. Flexibility in the face of ambiguity or constant change. Positive attitude, patience, and persistence. Inter‑cultural competence and sensitivity. Displays the highest levels of integrity and commitment. Languages Fluent in English (written and spoken) Spanish and/or French proficiency is a plus Technology Strong IT skills; proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools. #J-18808-Ljbffr FIFA World Cup 2026™ - Canada, Mexico and the United States