Branch Manager

Cat Rental Store Branch ManagerThe Cat Rental Store Branch Manager is responsible for all branch operations including equipment rental, sales, and service as well as parts sales. The Branch Manager is the team leader for the entire branch and is responsible for ensuring that customer needs are met at the highest level. The Branch Manager will support all personnel and build a culture of teamwork throughout the Company. Knowledge of the construction industry and the phases of construction are essential for this position. The ability to manage multiple priorities is vital. The Branch Manager will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to team work, enthusiasm for customer service, and dedication to finding solutions in an efficientEssential Responsibilities & ExpectationsCreate an environment that promotes teamworkDevelop and meet annual business plan target for rental, sales, parts and servicePromote Thompson Tractor Company products and servicesHire, coach, and direct all branch employeesNegotiate mutually agreeable settlements on customer complaintsEstablish and maintain personal working relationships with customersDevelop and recommend incentive programs to enhance resultsAssist in collection of past due invoicesMaintain a safe working environment while managing the appearance and maintenance of the parts counter, warehouse, shop, and service vehiclesEffectively handle customer objections and concernsOther duties as assigned by SupervisorQualificationsEducationHigh school diploma or the equivalent / college degree preferredExperiencePrevious experience and a working knowledge of the rental and construction industry and equipment are preferred.Experience using personal computers and basic typing skills are required.Skills and CompetenciesExcellent computer skills to include Microsoft Office 365Telephone, written and verbal communication skillsOrganizational skillsMicrosoft Outlook and SharePointMicrosoft Dynamics AX 2012Job TrainingMicrosoft Word, Excel, and PowerPointBusiness communication skills trainingLift truck operator and OSHA trainingCompliance trainingSafety SummaryWorking ConditionsWork is normally performed in company office or shop environment.Exposure to physical risk and all weather conditions is associated with this position.Sitting for extended periods of time and standing on hard surfaces for extended periods of time is often required.The ability to safely operate lift trucks and other material handling equipment is required for this position.Physical RequirementsSpeakingListeningWritingTypingReachingKneelingGraspingStoopingLifting up to 50 lbs.Climbing on equipmentDriving (day and night)Job HazardsTrippingSlippingFallingJob site hazardsStrains due to liftingHand injuriesDriving related hazardsEquipment movementOverexertion due to stress and fatigueRepetitive hand motion (computer work)Back and neck strainStressPotential harm from operating office equipmentThompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.