Case Management Assistant Osborn

Primary City/State: Osborn Medical Center - 7400 E Osborn Rd Scottsdale, AZ 85251

Category: Case Management

Shift: Day

Department: Case Management

PRN; day shift Monday - Friday; 8am to 4:30pm, 10am to 630pm; weekend availability required Located at E. Osborn Rd & N. Drinkwater Blvd Medical technology preferred

Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities:

JOB SUMMARY

Under the direction of the Director of Case Management or designee assists in the administration of Case Management functions to include, but not limited to, organization of work flow, communications, critical information tracking, report creation and links with community resources. The position is focused on supporting the role of the Case Management department in optimizing the Care Management process and Case Manager efficiency and effectiveness.

ESSENTIAL FUNCTIONS Performs a variety of routine clerical activities. Assists case managers in assigned area of responsibility, including compiling information, organizing paperwork and files, providing information, coordinating with outside agencies, monitoring the status of cases, and similar activities. Research, compile, review, reconcile, and/or maintains a variety of information and records. Answer questions and supplies detailed information both in person and on the phone to patients, case managers, and other service agencies. Receives and process a variety of requests for information, referrals, forms, orders, notices, and/or other related information. Follows through on patient needs through coordination of services. Distributes post-acute placement requests to regional resources and identifies availability. Maintains routine communication with referring Case Management team of the status of requests. Obtains forms to initiate and complete placement process. Arranges safe transportation which fits the patients’ needs. Gathers pertinent information from insurance carriers, financial counselors and ancillary staff to ensure patient benefit coverage for post-discharge services. Confers with the Case Management team to prioritize placement requests. Partner with the Case Management team to provide post-acute services. Facilitate prompt processing of all requests for post-acute services, equipment, or appointments with community resources. Performs other duties as assigned. EDUCATION High School Diploma or GED

Required Associates Preferred

EXPERIENCE 1 year Clerical support

Required 1 year administrative support in a clinical environment or utilizing medical terminology or case management experience Preferred

LICENSE AND CERTIFICATIONS

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