Manager of Maintenance Operations Training

Overview Join Bell Partners and be a difference maker. At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact. This role focuses on developing Bell Maintenance Associates to achieve maximum performance, safety, and engagement. Responsibilities Learning Design and Development : Design, develop, and update training programs for maintenance team members in partnership with the Instructional Design team. Support the design, development, and execution of the Bell Annual Leadership Conference as assigned. Stay current on maintenance training standards, safety regulations, and adult learning best practices. Determine effective delivery methods (hands-on, virtual, in-person, job aids, video) and deliver training as required. Create video-based and hands-on technical training content with Instructional Design and Maintenance Subject Matter Experts. Create evaluations and measurement tools to assess skill acquisition and training effectiveness. Leverage tools and resources to reinforce learning application and retention. Maintain collaboration with Subject Matter Experts and field teams for relevance and applicability. Maintenance-Specific Programs : Manage and support maintenance learning programs including: Certified Bell Maintenance Training (CBMT), Safety and compliance training, Maintenance systems and tools, Customer service and resident interaction standards. Maintain the Rock It Booster program (topic gathering, design, development, communication, feedback and support to regional leaders). Support maintenance onboarding and role-specific development pathways. Partner with Maintenance Leadership and Safety/Risk teams on initiative launches and program enhancements. Evaluation, Assessment, and Reporting : Conduct needs assessments for maintenance roles. Evaluate performance, safety, and operational trends and recommend development solutions. Partner with leadership, Regional Maintenance team, and field teams to support training tied to process changes, system enhancements, and compliance requirements. Use the LMS to track certifications, completion, and program effectiveness; develop leadership dashboards and reports. Partner with Human Resources to address performance and safety trends through targeted development efforts. Learning Delivery : Coordinate training schedules with field and home office leadership. Manage inventories of training tools, materials, and resources. Create maintenance training communications as needed. Measure learner progress and recommend strategies to reinforce learning on the job. Facilitate team-building and engagement sessions when appropriate. Project Management : Manage multiple maintenance training initiatives from concept through implementation. Perform other duties as assigned. Additional Functions and Responsibilities : Additional duties as assigned. Knowledge, Skills and Abilities Strong knowledge of adult learning, facilitation, and instructional design methodologies Experience supporting maintenance, safety, or skilled-trade teams Ability to read and interpret safety rules, technical documentation, and operating instructions Excellent communication, facilitation, and organizational skills Ability to manage multiple initiatives and collaborate with diverse stakeholders Willingness to travel within the United States Education and Background Bachelor’s degree or equivalent technical or training experience Minimum five (5) years’ experience in training, maintenance operations, or workforce development Experience in large, multi-site organizations preferred Safety, maintenance, or assessment certifications a plus About Bell Partners Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference. Join Bell to be a difference maker. Equal Opportunity Bell Partners is an Equal Opportunity Employer. #J-18808-Ljbffr