Case Management Supervisor, New Beginnings & HOPWA

Summary: Responsible for day-to-day functions of New Beginnings, a 12-unit residential program. Supervise HOPWA program staff who can provide service to up to 65 clients. Recruit/Supervise HOPWA Housing Advocate/Case Manager in all aspects of client financial distributions/housing searches and Case Management, work closely with COC Navigator to gain access to new referrals, while ensuring program compliance for each, including program audits.


Why Work for SMOC?

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Supervise HOPWA staff, provide support to outside clients, and administer a 12-unit residential program for single adults with HIV/AIDS.
• Oversee leases/recertification, rent collection, rent roll, reminders late notices, housing court if necessary.
• Assist clients in understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients, HOPWA staff and Manager in other areas.
• Work closely with COC Navigator to obtain new housing referrals, ensure accurate documentation is gathered.
• Network with community providers internally/externally to maximize service delivery to reduce duplication of services.
• Ensure that clients have connections to HIV medical care, involve consumers in service delivery.
• Train, evaluate and supervise the HOPWA Housing Advocate/Case Manager by providing timely mentoring and performance management. Assist in completing required paperwork/case notes in accordance to policy.
• Work closely with New Beginnings/HOPWA Manager to ensure service compliance and reports are completed as required quarterly/yearly.
• Assist clients/HOPWA Case manager in setting up appointments/transportation.
• Transition rooms between resident move in/move out, cleaning out and setting up for new referral.
• Collaborate with maintenance and property management regarding work order and community concerns.
• Prepare and set up for community meetings/celebrations relapse prevention groups.
• Order supplies for units/office.
• Provide support and advocacy to residents individually in office/apartments as necessary.
• Coordinate collection, distribution of donations, and storage of donations.
• Assist in E-time adherence, enter supply orders, travel and distributions into Microix.
• Provide recovery support to those residents at risk of relapse.
• Enter client intakes, case notes, and discharges into VESTA.
• Perform unit inspections as expected by DHCD, document for annual audits.
• Integrate harm reduction, partner services, trauma informed services and health promotion.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
• Other duties as assigned.

Knowledge and Skill Requirements:

• Knowledge of HIV and addiction and recovery
• Flexibility and strong interpersonal skills
• Administrative work experience
• Ability to function well independently and as part of a team
• Valid driver's license, reliable transportation and ability to meet insurance standards
• Awareness of and sensitivity to the confidential nature of residents' personal information regarding HIV/AIDS and the need for strong boundaries
• Ability to engage with a multicultural, homeless population with varying degrees of disabilities
• Knowledge of Harm reduction methods

Organizational Relationship: Directly reports to Supportive Housing Program Manager. Direct reports to this position are HOPWA staff.

Physical Requirement: Ability to lift up to 50lbs. Ability to drive. Ability to ascend/descend stairs. Ability to move furniture.


Working Conditions: Position is located in a residential setting that is not handicapped accessible. Travel within the region may be required. As part of the responsibilities of this position, the Case Management Supervisor will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Case Management Supervisor position is eligible to work from home 0-20% of the week in scheduling coordination with the department manager.

Monday through Friday: 9:00AM - 5:00PM. Includes a 1-hour unpaid lunch break.
35 Hours per week.