Assistant Program Specialist

Job Title

Responsibilities

• Provide programmatic and administrative support to the Program Specialists in the Adult Education area (Foundations)

• Serve as intake coordinator with members to provide accurate information on programs and policies, referring members as appropriate; collect and conduct quality assurance on documentation required; and problem solve member issues

• Schedule members for classes, liaise with instructors, and organize all logistical aspects of various Adult Education programs

• Learn the functionalities of the Learner Management System to assist with tracking registration, generating lists of applicants and following up with students

• Assist with program orientations, and the processing of assessment documentation and test results

• Complete and submit required paperwork to the Department of Program Administration on a timely basis, ensuring that protocols for attendance and other instructional activities are followed

• Assist Program Specialists in monitoring and tracking program outcomes, attendance and other data using the internal tracking database

• Provide quality customer service to members, as well as accurate and timely information about various program, the department and the Fund

• Perform additional duties and projects as assigned by management

Qualifications

• High School Diploma or GED required; College Degree preferred

• Minimum three (3) years administrative experience required, preferably in a general office or adult learning environment

• Bilingual Spanish required

• Basic Excel skills required, Intermediate skill level in Microsoft Word and Excel preferred

• Knowledge of databases, social media and online learning platforms preferred

• Excellent organizational skills, keen attention to details, and ability to work well under deadline pressure

• Strong verbal and written communication skills; ability to work both independently and as a team player

• Ability to travel to various sites in the New York Metropolitan Area required