Tour Operations Manager

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Tour Operations Manager Full time Professional Pawtucket, RI, US Collette is seeking a Tour Operations Manager to join our Tour Design and Delivery Team. This is a hybrid position based at our headquarters in Pawtucket, Rhode Island. Remote candidates located on the U.S. East Coast may also be considered. Job Summary As an operational leader, the Tour Operations Manager builds relationships at every level of the organization and connects all departments to maximize efficiency and ensure tours operate in a way that contributes to the company’s excellence & revenue goals. Maintaining the role of primary point of contact and territory expert for internal and external stakeholders, they are a regional resource for the tours they are responsible for. As an advocate for tour excellence, the Operations Manager monitors traveler feedback and holds our vendors accountable for quality service while driving the regional team to make impactful changes on a series-wide scale where necessary. Primary Functions Act as the first point of contact for internal & external stakeholders on all operational aspects of a tour including operational issues, crises & regional knowledge. Manage vendor relationships within territory to ensure delivery of contracted services and tour components. Resolve vendor issues related to quality concerns and contract execution. Responsible for approving, negotiating and message creation on all tour changes. Manage all issues that arise when tours are on the road. This could include hotel walks, street closures, vendor closures etc. Primary contact for vendors & Tour Managers on any product related questions or issues that might arise. Collaborate closely within the Product Development, Operations and Tour Delivery teams to understand traveler challenges and work to improve overall tour excellence. Knowledge and Skills Demonstrates strong leadership skills and is a proactive and positive professional with the ability to work well under pressure. Has operational experience in the group guided touring space particularly in the Eastern United States. Collaborates well with others and fosters a cooperative work environment; initiates and commits to self-development. Self‑starter: Ability to plan and organize work and set own priorities in a fast‑paced environment; must be able to multi‑task efficiently and accurately while thinking critically; possess high attention to detail and thoroughness. Possesses a fiscal understanding of how decisions impact financial position. Ability to evaluate business decisions while considering the tour margins and keeping tour quality in mind. Demonstrated ability to utilize independent judgement and sound decision making to solve unique challenges and see challenges through resolution. Presents strong communication, interpersonal, and presentation skills within a diverse global community and to all stakeholders. Strong attention to detail. Strong analytical skills. Ability to prioritize and deliver on multiple priorities. Must be flexible to an ever‑changing travel industry and educated in current events worldwide: Ability to work flexible shifts, including weekend and holiday coverage to meet business needs. Proficient computer skills in Microsoft applications. Must be available to travel approximately 40–60 days per year. We believe in taking care of our team—inside and outside of work. The base salary range for this position is $50,000 - $66,000. What We Offer Health & Wellness: Medical, Dental, and Vision coverage—plus a Peloton One Membership to keep you moving. Time Off: Generous PTO, paid holidays, and your birthday. Volunteer Time: Paid hours to give back to causes you care about. Financial Security: 401(k) with company match. Family Support: Paid parental leave, paid bereavement leave and access to our Employee Assistance Program. Exclusive travel discounts, incentives and more. #J-18808-Ljbffr