Care Manager

Sunrise Of Chandler

The Care Manager/"Designated Care Manager" is responsible for providing the highest degree of quality care and services to a consistent group of residents and their families in our assisted living/long term care and reminiscence neighborhoods. The Care Manager provides hands on care and physical and emotional support as outlined in each resident's Individualized Service Plan (ISP) while maintaining a safe and comfortable home like environment. The Care Manager/"Designated Care Manager" is responsible for demonstrating the Mission for Sunrise Senior Living, "to champion quality of life for all seniors" in accordance with federal, state/provincial, and local laws and regulations and Sunrise Senior Living standards, policies, and procedures to promote the highest degree of quality care and services to our residents.

Essential Duties

• Review, read, notate, and initial Daily Log to document and learn about pertinent information about residents.
• Participate in the development of the ISPs and monthly updates.
• Review designated assignments.
• Responsible for a designated group of residents during the shift, knows where residents are, and physically checks on them throughout the shift.
• Observe, report, and document symptoms and conditions of residents for changes in condition such as skin, behavior, alertness, weight, diet, and participation in activities.
• Attend daily Cross Over meetings by the lead care manager.
• Notify supervisor and resident care director if a resident has increased care needs.
• Inform supervisor of any resident changes in condition.
• Respond to security system and resident call bells promptly and immediately. Take appropriate action including resetting call bells.
• Greet guests, family members, residents, and team members.
• Answer, direct and/or respond to phone calls in a timely, courteous, and professional manner.
• Assist with continence management and dispose of all continence products properly to ensure sanitation of resident suite and community restrooms using standard care procedures.
• Communicate with families and is a resource as needed.
• Help residents maintain independence and physical safety and promote dignity of each resident adhering to the standards of Resident Rights and Sunrise Principles of Service.
• Participate/lead and assist residents with activities of daily living (ADLs) and Invite, Encourage, and Assist (IEA) residents to participate in activities as indicated on the ISP.
• Engage residents in life skills and other life enrichment activities throughout the day in reminiscence.
• Strive to understand and respond to each resident with empathy, always remaining mindful of the resident's unique communication patterns or history and basic human needs.
• Maintain an atmosphere of warmth, personal interest, and positive emphasis as well as a calm environment.
• Ensure the established safety regulations are always followed.
• Practice routinely good Standard Care Precautions of cleanliness, hygiene, and health.
• Host and engage in activities with the residents daily.

Risk Management and General Safety

• Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.
• Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.
• Report all accidents/incidents immediately.
• Reports all unsafe and hazardous conditions/equipment immediately.
• Ensure any cords, carts, equipment, and other hazards are always kept out of the way, not blocking exits, and in compliance with fire codes.
• Understand and practice the proper method of attending to and disposing of, and the possibility of exposure to, blood borne pathogens, bodily fluids, infectious waste, sharp sticks, and hazardous materials.
• Report occupational exposures to blood, body fluids, infectious materials, sharp sticks, and hazardous chemicals immediately.
• Ensure oxygen tanks are stored safely, exchanged when empty and monitored to make sure liters of oxygen are at prescribed levels.

Housekeeping and Laundry Services

• Maintain and clean resident's room as assigned including making beds, emptying trash, putting clothes away appropriately, spot sweeping, and mopping as needed.
• Wash resident's laundry as noted in the ISP and as needed.
• Wash and fold dining room linens and napkins.
• Complete assigned housekeeping tasks.
• Maintain common areas in a clean and tidy manner at all times.

Dining Service

• Serve meals in the dining room and work in the dining room as assigned.
• Promote and ensure a pleasant dining experience during all meals.
• Assist with dining room set up and clean up as assigned.
• Participate in pre-meal meetings.
• Follow residents' diets as indicated on ISP and Confidential Diet Board/Chart.
• Observe, note, and document in daily log any resident changes in dining habits.
• Respond to the dining needs of the residents and guests while maintaining Sunrise hospitality and service standards.
• Provide room service delivery as needed.
• Practice safe food handling in compliance with universal care precautions at all times.

Specific Responsibilities for the Reminiscence Neighborhood Care Manager

• IEA residents in life skills and other life enriching activities as indicated on ISP and demographic profile.
• IEA residents to attend the afternoon social.
• Incorporate the concept of 'Creating Pleasant Days' into the resident's daily routine.
• Integrate the individual resident's life skills into their daily routine.
• Blend a variety of multi-sensory experiences into the resident's day.
• Participate in monthly letters home and letter writing with the residents and their families.

Training and Contributing to Team Success

• Participate as a member of a team and commits to working toward team goals.
• Demonstrate in daily interactions with others, our Team Member Credo.
• Commit to serving our residents and guests through our Principles of Service.
• Contribute to the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.
• Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
• Attend regular training by Assisted Living Coordinator (ALC), Resident Care Coordinator (RCC) or Reminiscence Coordinator (RC) using mini modules.
• Comply with all infection control techniques, placement of bio-hazard containers, and removal techniques as listed in policies and procedures.
• Maintains compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Core Competencies

• Ability to react and remain calm in difficult situations
• Ability to handle multiple priorities
• Possess written and verbal skills for effective communication and a level of understanding
• Competent in organizational and time management skills
• Demonstrates good judgment, problem solving and decision-making skills

Experience and Qualifications

• High School diploma/GED accepted and may be required per state/provincial regulations.
• CPR Certificate and First Aid as required by state/provincial regulations
• Must be at least 18 years of age
• Previous experience working with seniors preferred
• Desire to serve and care for seniors
• Ability to make choices and decisions and act in the resident's best interest
• As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance

About Sunrise

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