New Patient Sales & Scheduling Coordinator

Job Description

Job Description

Benefits:

• 401(k)
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• 401(k) matching
• Bonus based on performance
• Profit sharing

Turn Conversations Into New Patients

Big Sky Smiles & Sedation is looking for an energetic, confident, and highly motivated New Patient Sales & Scheduling Coordinator to join our growing team.

This is not a traditional dental front-desk position.

This is a sales-focused position for someone who enjoys talking with people, following up with leads, overcoming objections, and turning interested callers and online inquiries into scheduled new patients.

Your primary goal is simple:

Connect with prospective patients and get them scheduled and through our doors.

You will work with new patients who have contacted our office through phone calls, our website, online advertising, social media, and other marketing channels. Many of these patients are looking for solutions involving dental implants, sedation dentistry, dental surgery, periodontal treatment, or comprehensive dental care.

We are looking for someone who can make patients feel comfortable, communicate value, and confidently ask for the appointment.

What You’ll Do

• Make outbound calls to prospective new patients and leads
• Respond quickly to new online and phone inquiries
• Follow up consistently with patients who have not yet scheduled
• Build relationships with nervous or hesitant patients
• Identify what prospective patients are looking for and help guide them toward the appropriate appointment
• Confidently overcome common scheduling, financial, and treatment-related objections
• Schedule new-patient exams and consultations
• Follow up by phone, text, and email
• Re-engage older leads who previously expressed interest
• Help fill openings in the new-patient and consultation schedules
• Maintain accurate notes and lead status
• Track leads from initial inquiry through scheduled and completed appointments
• Meet individual scheduling, conversion, and show-rate goals

How You’ll Be Measured

This is a results-driven position.

Success will be measured primarily by:

• Number of prospective patients contacted
• Contact/conversation rate
• New patients scheduled
• Percentage of leads converted into appointments
• Percentage of scheduled patients who show for their appointments
• High-value implant, surgery, and sedation consultations scheduled and completed

We care about results—not simply the number of phone calls you make.

Compensation

We want exceptional performance to be rewarded.

Base Pay: $20–$24/hour depending on experience

PLUS commission and performance bonuses based on results.

Example incentive structure:

• $10 for each qualified new patient scheduled
• Additional $15 when that patient completes their appointment
• Additional $25 for qualifying implant, surgical, or sedation consultations that complete their appointment
• Monthly performance bonuses for hitting new-patient goals
• $250 bonus at 50 qualifying completed new-patient appointments
• $500 bonus at 75 qualifying completed new-patient appointments
• $1,000 bonus at 100 qualifying completed new-patient appointments

A motivated, high-performing individual should have significant opportunity to increase their income through performance.

Who We’re Looking For

You may be a great fit if you:

• Love talking to people
• Are comfortable making outbound phone calls
• Have a confident and friendly phone presence
• Are competitive and goal-oriented
• Enjoy sales and the process of turning a “maybe” into a “yes”
• Are comfortable asking someone to schedule an appointment
• Don’t get discouraged when someone says no
• Are persistent without being pushy
• Are organized and excellent at follow-up
• Communicate clearly through phone, text, and email
• Can connect with people who may be nervous or anxious about dentistry
• Take ownership of your results
• Enjoy being rewarded for strong performance

Preferred Experience

Experience in any of the following is a plus:

• Inside sales
• Outbound sales
• Appointment setting
• Lead conversion
• Call centers
• Customer service
• Dental or medical offices
• Treatment coordination
• Hospitality
• High-ticket sales

Dental experience is NOT required.

We can teach dentistry.

We are primarily looking for someone who already has the personality, communication skills, drive, and follow-through necessary to succeed in sales.

About Big Sky Smiles & Sedation

Big Sky Smiles & Sedation is a growing dental practice in Missoula focused on providing modern, compassionate dental care while helping patients who may have avoided dentistry because of fear, anxiety, discomfort, or complex dental needs.

Our team provides comprehensive dentistry with an emphasis on advanced treatment including dental implants, surgery, sedation dentistry, and saving compromised teeth.

We invest heavily in technology, patient experience, and marketing—and we’re looking for the right person to help make sure the patients who reach out to us actually receive the care they’re looking for.

This Position Is Probably NOT For You If:

• You dislike making outbound calls
• You are uncomfortable discussing money with patients
• You don’t like being measured against goals
• You prefer waiting for the phone to ring rather than proactively contacting people
• You give up after one unanswered call
• You aren’t comfortable asking someone directly to schedule

This Position MAY Be Perfect For You If:

You love talking to people, enjoy winning, are comfortable picking up the phone, and get satisfaction from turning an interested prospect into a scheduled patient.

If you’re motivated by both helping people and earning more based on your performance, we’d love to meet you.