Associate Manager, New Verticals - Strategy & Operations

About the Team This role reports into our New Verticals team, which was launched in 2020 with the purpose of delighting our customers and empowering our local economies outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol, Retail, and DashMarts while also building merchant services, dasher tooling and consumer products. About the Role Each week, millions of customers place an order that is shopped for by a Dasher in a grocery, retail, or convenience store. While most orders go well, we still see significant operational errors that occur due to payment discrepancies, poor inventory feeding, tooling integration bugs and so much more! These operational errors can impact order accuracy, consumer satisfaction, merchant partnerships and financial outcomes. We are looking to hire two Associate Managers to help us improve consumer and merchant experience and dasher performance by fixing these errors and building new tools to help Merchants more easily manage their stores. As we are hiring for two roles, you will have the opportunity to be considered for both roles throughout the interview process & be aligned to a role based on your skills, interview performance and business need. Responsibilities Identifying ground truth signals of what has caused an operational error and proactively making things right for customers when things don’t go as planned. Building technology solutions and tools to help improve merchant performance. Shaping strategy & execution of which tools to build and how to reduce costs associated with order errors. This role sits at the intersection of strategy, operations, and product. The best operators today are rapidly generating new ideas, taking ownership over metrics and moving them in the right direction, putting together product visions, and synthesizing complex analyses — all while leveraging AI to uplevel how we operate. We expect this person to stay at the frontier of how AI is reshaping the work, actively exploring new tools, automating repetitive workflows, and finding ways to do in hours what used to take weeks. This is an individual contributor position. We operate in a hybrid model and spend a few days a month in person together. What You'll Do Strategize. From first principles, you’ll develop the optimal strategy for best serving all sides of the marketplace – dashers, merchants and consumers. Operate. Own tracking dashboards and manage week over week metrics to drive high quality operations. Analyze. Build models using Excel and SQL to evaluate the economic, operational and strategic costs and benefits of various programs and experiments — and increasingly, use AI to accelerate and deepen that analysis. Experiment. You’ll transform strategies into operational experiments, product features and net‑new tooling that create measurable outcomes. Build with AI. You'll use AI tools to automate manual processes, build new prototypes and develop product visions. You’ll be expected to push the boundaries of what’s possible with AI in your day‑to‑day work, and share what you learn with the team. Lead, collaborate and influence. You’ll partner with and influence cross‑functional teams including growth, quality, finance, product and engineering to launch initiatives to the finish line. What We’re Looking For You have 4‑6+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross‑functional (whether in tech, operations, strategy, consulting, banking, or a related experience). You are an owner. You’re always looking for opportunities to better your work product and own the outcome – both the good and the bad. You’re entrepreneurial. You have a bias for action and are able to build things from the ground up. You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL and building models in Excel. You solve problems from first principles. You have a talent for synthesizing complex problems, can translate high‑level goals into actionable plans, and enjoy implementing a process. You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long‑term and inspiring a team. You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in an ambiguous, startup environment. You’re energized by AI tools. You actively experiment with them. You don’t wait to be told how to use a new tool; you’ve already tried it. You bring a builder’s mindset to AI: using it to automate the repetitive, accelerate the analytical, and unlock work that would otherwise require a larger team. You’re comfortable with a role whose scope will continue to shift as AI becomes more capable, and you see that as an opportunity rather than a threat. You have a completed Bachelor’s Degree. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job‑related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market‑dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well‑being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program, among others. See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month). USD salary range: $105,400 — $155,000. EEO Statement Statement of Non‑Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. #J-18808-Ljbffr Doordashusa