Customer Service Specialist

Insight Global is assisting a care navigation client of ours who assists Medicare/Medicaid members in navigating their benefits offerings. In this role, you’ll work alongside colleagues who are experts in the group retiree healthcare market, Medicare health benefits for individuals, health navigation and advocacy services, and who truly care about making a difference in the industry and in members’ lives. Fully versed in assisting members with any issues/concerns. Assist Team Leads with Projects/Eligibility/Billing. Answer member phone calls. Handle member plan selections. Attend Team/Division Meetings. Able to handle most retiree calls with little to no support from management. Fully versed in all our products, processes, and procedures. REQUIRED SKILLS AND EXPERIENCE High School Diploma or Equivalent 1+ Year of Customer Service Experience handling inbound or outbound calls Professional communicator and with a good phone presence NICE TO HAVE SKILLS AND EXPERIENCE Life and Health License AHIP Training and Certificate COMPENSATION & BENEFITS: $21 - $23.50 per hour 15 days of PTO, 3 floating holidays Off on federal holidays 3% 401k company contribution This role requires you to be on-site 5 days a week in Mt. Laurel Township, NJ 08054 #J-18808-Ljbffr