Supervisor, Food & Beverage

Job Description

Department: Food and Beverage

Location: Black Bear Casino Resort - Onsite

Reports To: Manager, Food and Beverage

FLSA Status: Non-Exempt (hourly)

Classification: Class C Gaming Licensure

Driver's License: Level 0 - No Driver's License Required

Rate of Pay: $21.34-$24.01 per hour

Responsibilities

• Enforce performance standards, policies and procedures as they relate to Venue operations, monitor Food Server service on the dining floor. Ensure smooth and efficient operations on a continual basis.
• Ensure the highest possible standards of guest service and Employee relations are maintained and carried out in a fair and equitable manner.
• Ensure compliance with all health and safety standards/regulations as well as all applicable beverages, federal, state, tribal and local laws/ordinances.
• Assist Venue Manager with scheduling of Employees and ensuring correct staffing levels and adjustments are made in accordance with guest needs.
• Monitor the job performance of all Venue Service Employees and provide feedback on it to aid the Employees in developing and enhancing skills.
• Provide input to the Venue Manager concerning operational deficiencies and areas in need of improvement.
• Responsible for promoting positive Guest Relations through prompt, courteous and efficient service.
• Review, recommend and suggest hiring, suspending, transferring, promoting, evaluating, disciplining and terminating all service Employees in a fair and equitable manner.
• Responsible for listening to, evaluating and handling Guest complaints in a way that satisfies the guest to their satisfaction.
• Knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations as well as Black Bear Casino internal controls, policies and procedures.
• Responsible for maintaining a consistent and regular attendance record in accordance with Casino policy.
• Report on work on time with accordance with Casino policy.
• Promote self-development by participating in Education and Performance programs.
• Responsible for maintaining open communication throughout the venue, through daily pre-shift meetings.
• Encourage mutual respect among Employees by setting positive examples.
• Maintain a professional reputation in the company and community.
• Displays a responsive and professional manner in promptly responding to all requests, complaints, and problems.
• Recognizes that each employee is a representative of the Fond du Lac Band of Lake Superior Chippewa and is responsible for demonstrating courtesy, respect, and sensitivity to the needs of all others, including visitors and co-workers.
• Represents the Fond du Lac Band of Lake Superior Chippewa and the department in a positive and professional manner in the community.
• Required to maintain proper attendance including reporting to work on time in accordance with applicable policies.
• Maintains a clean and organized work area.
• Due to changes and modifications in the job from time to time, employees are required to be flexible and assume other responsibilities assigned by management as deemed necessary.

Qualifications

• No Driver's License Required.
• High School diploma or GED required.
• Minimum of 2 years' restaurant experience required.
• 1 year of Food & Beverage supervisory experience desired.
• Must possess excellent communication, organizational and analytical skills.
• Must be able to secure and maintain a Gaming license.
• Must satisfactory complete a probationary period.
• Must be computer literate with specific proficiency in Microsoft applications.
• Serv-Safe Certification preferred.
• Alcohol awareness certification is preferred.
• Must be able to effectively communicate in one-on-one, small group situations, and to moderate-sized gatherings of Employees and/or other managers.
• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.
• Must be able to apply common sense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate responses.
• Ability to communicate effectively orally and in writing is required.
• Ability to work independently and establish priorities is required.
• Attention to detail and accuracy is required.
• Ability to establish professional and harmonious working relationships on all projects and with all parties involved.
• Subject to drug and alcohol testing in accordance with the Fond du Lac Reservation's Personnel Policies.
• Subject to pre-employment and annual background checks.

PHYSICAL REQUIREMENT:

• While performing the duties of this job, the Employee is regularly required to:

o Talk and hear.
o See and adjust focus to include close, distance, depth, and peripheral visions.
o Stand, walk, run, sit, balance, stoop, kneel, climb, crouch and/or crawl.
o Handle objects, tools and controls; reach with arms and hands.
o Lift and/or move objects weighing up to thirty (30) pounds.
o Able to walk or run as needed.

• While performing the duties of this job, the Employee is regularly exposed to:

o A low-to-moderate noise level.
o A moderate to loud noise level (public area)
o Secondhand cigarette, cigar smoke
o Chemical solutions such as cleaning and polishing compound.

About Us

The Fond du Lac Band of Lake Superior Chippewa, Nagaajiwanaang (Where the water stops), is one of the six Bands of the Minnesota Chippewa Tribe and a proud sovereign Ojibwe nation. We strive to be a diverse, supportive, and inclusive workforce that employs Fond du Lac Band members, native peoples, and those from our surrounding communities.


As one of Carlton County's largest employers, the Fond du Lac Band is dedicated to elevating the community through a broad spectrum of programs and enterprises including our gaming facilities, tribal government, health services, and education that promotes our language, culture, and the preservation of our natural resources.


The Fond du Lac Band is an employer that cultivates the growth of our employees and our programs; a place where you can develop your skills and gain experience that will positively impact the lives of those who call the Fond du Lac Band home. Our hiring practices follow tribal employment rights outlined in Fond du Lac Ordinance #12/94 (TERO).


Join the Fond du Lac Band of Lake Superior Chippewa in our mission to preserve and promote our community while contributing to its vibrant future.