Technical Delivery Manager

Company Overview

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Join Us! CDM Smith – where amazing career journeys unfold.

Imagine a place committed to offering an unmatched employee experience. Where you work on projects that are meaningful to you. Where you play an active part in shaping your career journey. Where your co-workers are invested in you and your success. Where you are encouraged and supported to do your very best and given the tools and resources to do so. Where it’s a priority that the company takes good care of you and your family.

Our employees are the heart of our company. As an employer of choice, our goal is to provide a challenging, progressive and inclusive work environment which fosters personal leadership, career growth and development for every employee. We value passionate individuals who challenge the norm, deliver world-class solutions and bring diverse perspectives. Join our team, and together we will make a difference and change the world.

Job Description

The Program Services (PSG) has an immediate need for a Technical Delivery Manager. The Technical Delivery Manager (TDM) is a senior leader within the Technical Services Unit (TSU) dedicated to the delivery of technically superior products and services, staff development and project portfolio profitability.

With high-level goals provided, provides oversight and technical guidance on moderate to highly complex consulting analyses (e.g., operations improvement, human resources, organizational design, etc.) to support client business needs.

Competencies

A candidate for this position must demonstrate the following competencies:

• Team builder, communicator, motivator, positive/professional leader, staff mentor/advocate

• Capable of developing strong working relationships and partnerships with the leadership in the Client Service Units and other TSU groups

• High level of operational and financial capabilities including the proactive delivery of Client Revenues, Operating Income, and Profit

Responsibilities

Quality of Technical Products

• Oversees delivery of technically superior products and services

• Facilitates delivery and commitment of staff for specific assignments, in coordination with the Regional Team Leaders (RTLs) and client service groups

• Ensures technical excellence of the work performed as well as compliance with Quality Management standards and Health and Safety procedures

• Collaborates with other TDMs, RTLs, Practice and Discipline Leaders within the Program Services Group, as appropriate, to share work and staff across geographic boundaries to meet goals

Manages a team of Regional Team Leaders within PSG

Staff Development

• Promotes participation in the Career Compass Program, in coordination with Regional Team Leader, and monitors pairing success

• Actively participates in appropriate TKM Communities of Practice, and ensures that RTLs and staff actively participate

• Identifies and nominates Approved Project Managers, Project Technical Leaders and Project Managers in-Training in coordination with the client service groups and RTLs

• Mentors and coaches the RTLs working with their teams to develop their career as well as develop CDM Smith’s future leaders

• Coordinates annual focal point review process for region

• Effectively recognizes employees within the region

Profit Delivery

• Responsible for delivery of chargeable salaries, control of non-chargeable salaries, operating income, indirect expenses and delivery of targeted actual profit margin of the work performed by the group

• Provides input to the TSU’s annual business and profit plan

• Assists Practice Leaders, Discipline Leaders, and Client Service Units in meeting their sales growth goals, by providing the appropriate number, skills and location of employees

• Partners with other TDMs and the Client Service Units to identify specific large and/or strategic opportunities

• Develops a long-term staffing plan that meets growth goals, while achieving an appropriate staffing mix

• With high level goals provided, provides oversight and technical guidance on the preparation of moderate to highly complex sections of management consulting reports.

• Leads the creation of moderate to highly complex recommendations for improvements to client programs.

• With high level goals provided, contacts clients to collect or review datasets and/or presentations.

• Provides project status updates to clients, as required.

• Manages implementation plans as appropriate.

• Collaborates with sales staff to create proposals in response to current and potential client requests for proposal (RFPs).

• Reviews draft proposals for adherence to firm, industry, state, local and federal regulations and best practices.

• Meets with current and potential future clients to review their current and future organizational needs.

• Provides technical guidance and training to more junior staff.

• Mentors more junior staff and develops them for future growth within the discipline and firm.

• Performs other duties as required.

• Participate in Communities of Practice (CoP) activities.

• May participate in professional association and societies, attend conferences, contribute to papers, etc.

Qualifications

• Bachelor's degree.

• 15 years of related experience.

• Domestic and/or international travel may be required.

• The frequency of travel is contingent on specific duties, responsibilities, and the essential functions of the position, which may vary depending on workload and project demands.

• Equivalent additional directly related experience will be considered in lieu of a degree.

Skills & Abilities

Expert knowledge of corporate governance practices, organization design principles, accounting principles, finance, supply chain management, and organization management. Excellent written and oral communication skills. Ability to understand highly complex technical, professional and business materials.

Amount of Travel Required

20% - 40%

EEO Statement

We attract the best people in the industry, supporting their efforts to learn and grow. We strive to create a challenging and progressive work environment. We provide career opportunities that span a variety of disciplines and geographic locations, with projects that our employees plan, design, build and operate as diverse as the needs of our clients. CDM Smith Inc. and its divisions and subsidiaries are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, pregnancy related conditions, childbirth and related medical conditions, sexual orientation, gender identity or gender expression), national origin, age, marital status, physical or mental disability, veteran status, citizenship status, genetic information or any other characteristic protected by applicable law.

Background Check and Drug Testing Information

CDM Smith Inc. and its divisions and subsidiaries (hereafter collectively referred to as “CDM Smith”) reserves the right to require background checks including criminal, employment, education, licensure, etc. as well as credit and motor vehicle when applicable for certain positions. In addition, CDM Smith may conduct drug testing for designated positions. Background checks are conducted after an offer of employment has been made in the United States. The timing of when background checks will be conducted on candidates for positions outside the United States will vary based on country statutory law but in no case, will the background check precede an interview. CDM Smith will conduct interviews of qualified individuals prior to requesting a criminal background check, and no job application submitted prior to such interview shall inquire into an applicant's criminal history. If this position is subject to a background check for any convictions related to its responsibilities and requirements, employment will be contingent upon successful completion of a background investigation including criminal history. Criminal history will not automatically disqualify a candidate. In addition, during employment individuals may be required by CDM Smith or a CDM Smith client to successfully complete additional background checks, including motor vehicle record as well as drug testing.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Pay Range Min

USD $134,264.00

Pay Range Max

USD $248,394.00

Visa Sponsorship Available

No-We will not support sponsorship in the United States, i.e. H-1B or TN Visas for this position