Associate Community Manager

Job Description

Job Description

Description:

Become the Best Part of PMP Management!

PMP is seeking a motivated, detail-oriented, communicative, and personable professional to join our team as an Associate Community Manager , 1075 Market Street , San Francisco, CA.

Who We Are: Property Management Professionals LLC. (PMP) is an industry-leading Association management firm providing extraordinary services to common interest developments throughout Southern California, Arizona, Utah, and Texas. PMP delivers a boutique-style level of service only a local management partner can, with the depth and breadth of support and training only seen at much larger management firms.

PMP is one of the fastest-growing management firms in each of our respective submarkets, which provides our team members a unique opportunity to develop and grow their careers. Our people-first culture attracts and retains top talent and has been a key competitive advantage, driving our growth and success over the past decade and a half.

To learn more about PMP and our unique company culture, we invite you to visit our social media platforms below:

Instagram/pmpmanage

facebook/pmpmanage

linkedin/company/pmpmanagement

Who We’re Looking For: PMP is looking for energetic, passionate, personable, and detail-oriented professionals to join our growing team. The right candidate will embrace change, celebrate innovation, and have an unwavering passion for providing extraordinary customer service to our valuable clients.

Position Description : The Associate Community Manager will assist the Community Managers with multiple administrative responsibilities and duties.

Responsibilities

• Provide extraordinary customer service to residents, guests, Board Members, and vendors, addressing inquiries and concerns expeditiously.
• Assist the Portfolio Manager with various on-site management tasks and duties as assigned.
• Assemble and disseminate Board Packets no less than 7 days before Board Meetings (or as directed by the Board). This shall include hand-delivering sealed Board Packages to site Board Members.
• Post meeting agendas and notices to meet civil code deadline requirements.
• Attend Board Meetings, gaining experience in conducting meetings and facilitating discussions and decision-making.
• Updated documents, including meeting agendas, meeting minutes, accepted financial statements, and current insurance policies.
• Coordinate and communicate with third-party vendors, facilitating seamless collaboration.
• Prepare engaging monthly newsletters to keep the community informed and connected
• Proactively reach out to owners regarding any non-compliance or delinquency matters.
• Support the architectural application process, which shall include accepting applications, routing them to the association's Architectural Committee and/or Board of Directors, and monitoring the review calendar to ensure timely responses.
• Generate, manage, and oversee resident work orders and service requests, actively tracking progress and updating relevant parties.
• Conduct thorough violation inspections no less than twice monthly, maintaining community standards and enforcing regulations.
• Join the Portfolio Manager on monthly vendor walks (landscape, janitorial, etc.) to review performance and discuss expectations.
• Perform any additional tasks assigned by the Portfolio Manager or the Board of Directors.
• Assist the Portfolio Manager in the vendor Request for Proposal (RFP) process, preparing the comparative analysis matrix and gaining exposure to the RFP process.
• Assist the Portfolio Manager in handling escalated resident calls.
• Lead strategic initiatives to boost community participation and collaboration.
• Cultivate relationships with key community influencers, advocates, and stakeholders to amplify impact.
• Pursue ongoing training and development, and continuously seek opportunities for professional growth.
• Handle other duties as assigned by the Portfolio Manager

Requirements

• 4 Year College Degree preferred but not required
• 1-2 Years of experience in an administrative role
• Extraordinary customer service skills
• Exceptional writing and communication skills
• Proficient in Microsoft Word, Excel, and PowerPoint
• Proficient in reviewing and understanding budgets and financial statements
• Strong organizational skills
• An honest, responsible, optimistic, and enjoyable demeanor

Knowledge, Skills, and Abilities

• Excellent computer abilities to navigate our care systems, as well as Microsoft Office
• Strong problem-solving skills
• Basic data-entry and typing skills
• Basic mathematical abilities
• Stable employment record
• Regular, predictable attendance
• Ability to effectively communicate in a respectful and positive manner

Exceptional Customer Service

Prior experience in HOA or Luxury High-Rise