Receptionist

Join a Team That's Fighting for New Mexico Parnall Law Firm isn't just one of New Mexico's largest personal injury firms — we're a team of passionate people dedicated to standing up for our clients when they need it most. And we want you to be the first face they see. We're hiring a Front Desk Receptionist at our Roswell office , and we're looking for someone who brings warmth, professionalism, and positive energy to everything they do. If you love making people feel welcome and want a workplace that genuinely invests in you — read on. Job Type: Full-Time, In-Person Location: Roswell, NM Pay: $15–$16/hr + bonuses Experience Required: Entry Level Why You'll Love Working Here We take care of our people. Parnall Law has been recognized as one of Albuquerque's best places to work year after year — and that's no accident. Here's what you can look forward to: $15–$16/hr + consistent bonuses — your hard work gets rewarded regularly, not just at review time Full benefits package — comprehensive health, dental, and vision insurance Life & long-term disability insurance — because we've got your back 401(k) plan — we help you build a future, not just a paycheck Generous PTO + paid holidays — real time off to recharge and reset Annual company goal trip — when the team wins, everyone celebrates together Community outreach opportunities — do meaningful work beyond the office walls Full training provided — no legal experience? No problem. We'll set you up for success What We're Looking For High school diploma or equivalent Some office or customer service experience (preferred, not required) A friendly, positive attitude and professional presence Reliable, punctual, and comfortable working on-site full-time Ability to pass a background check A track record of consistency and commitment in previous roles is a plus What You'll Do As the first point of contact for our clients, you'll play a vital role in setting the tone for their experience with our firm. You'll greet visitors, answer incoming calls, manage the flow of our front desk, and support our team in delivering the exceptional service Parnall Law is known for. What You'll Do As the first point of contact for our clients, you'll play a vital role in setting the tone for their experience with our firm. You'll greet visitors, answer incoming calls, manage the flow of our front desk, and support our team in delivering the exceptional service Parnall Law is known for.

MISSION STATEMENT

To make the best first, continued, and lasting impression on clients and all visitors and callers, including lawyers, doctors and others by warmly and compassionately greeting them and making them feel welcome and comfortable, in order to create raving fan clients, and help the business and law practice grow and thrive. RESULTS / OUTCOMES (What you must get done.) Attendance at firm huddle every Monday at 8:00 am Attendance at mini huddles with Lead Tuesday through Friday at 8:00 am Answer phones by the second ring and direct caller to the person who can help them – or if unavailable, help them. Greet people at the door and offer them beverages/try to make them comfortable Prepare Daily Intake paperwork Scan, name and upload all mail, hand-deliveries, and faxes to SmartAdvocate or the admin files daily Process all office emails daily, including VineSigns, Alert, TRD, voicemails and any others that are automatically forwarded to the office email address. Rename all incoming MMS photos on a monthly basis

DUTIES / RESPONSIBILITIES

Direct calls to the right person with as much efficiency and diplomacy as possible. Weed out unwanted callers. Provide prompt and courteous service for every caller and visitor. Become familiar with clients and callers to help document the case and handle client issues that arise, whether the CM or paralegal can help or not at that moment. Posting all messages in SmartAdvocate promptly and accurately. Helping the Case Managers/Paralegals with data entry and other office tasks when not receiving calls or visitors. Uploading client photos to their case file Housekeeping Make sure water, coffee and other beverages are available for all meetings Clean/organize the reception area, copy room and conference rooms Correspondence Assist Marketing or case workers with any mailings, when requested. Calendar Make general appointments at attorneys’ request (i.e. meetings, CLEs, Rotary, events, etc) Data Entry Post case and provider information into SmartAdvocate Miscellaneous Help out any team members when requested. $15 - $16 an hour plus consistent bonuses Parnall Law Firm is an Equal Opportunity Employer.

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