Patient Financial Counselor

Patient Financial CounselorThe Patient Financial Counselor works in providing financial counseling to patients, which includes handling face-to-face inquiries about pre-certification, insurance co-payments, coinsurance and deductibles associated with the cost of surgery. This position is also responsible for collecting outstanding patient due balances, communicating with the Billing Department on payments, and assisting patients in exploring options for meeting their financial responsibilities.Education: High school diploma or GED required; Associate Degree in business, medical billing or related field or the equivalent in experience in knowledge is required. Completion of courses related to medical billing is a plus.Experience: One or more years' experience in a healthcare environment, applying customer service behaviors and communication skills required.Knowledge, Skill and Abilities:Ability to maintain a professional attitude under pressureAbility to solve practical problems and deal with a variety of situationsKnowledge of billing cycle and accounting conceptsKnowledge of EMR systems and strong computer skillsFamiliarity with medical terminology and, ICD-9, ICD-10, and CPT codingExcellent customer service skillsDisplays proper telephone etiquetteExcellent written and verbal communication skillsDuties and Responsibilities:Identifies and contacts patients who may have difficulty meeting their financial responsibility and determines their ability to payVerifies insurance coverage, deductibles, copays, coinsurance, authorization requirements and other information relevant to surgeriesServes as a resource to identify other payment options for patients without insurance or high patient responsibilityCollaborates with patients to establish payment plans in accordance with APC guidelinesAccesses various insurance websites and initiates phone contacts as needed to check eligibility and benefits for proposed servicesDocuments activity and patient communication on patients' accountsCommunicates clearly and professionally with patients, both verbally and in writingProcesses payments and prepares deposit as neededScans appropriate documentation to patients' accountsAdhere to Advanced Pain Care policies and proceduresHas regular and predictable attendancePerform other duties as assigned