Kia Service Advisor

Service Advisor Opportunity At Bill Dube KiaAt Bill Dube Kia, we are more than just a dealership; we are a family committed to delivering exceptional service and creating a positive impact in our community. With a legacy of 50 years of excellence across our dealerships, we pride ourselves on fostering a culture of integrity, teamwork, and dedication to customer satisfaction.As we launch our brand-new, state-of-the-art Kia dealership, we’re building a talented, customer-first team from the ground up—and we’re looking for an enthusiastic, organized, and service-driven Service Advisor to help shape the customer experience from day one.Position SummaryAs a Service Advisor, you’ll be the key link between our customers and the service department. Your role is to ensure every customer receives clear communication, accurate repair recommendations, and an outstanding experience—whether they're in for a routine oil change or a major repair. You’ll work closely with technicians, parts staff, and management in a fast-paced, team-oriented environment where your energy and attention to detail will shine.Key ResponsibilitiesGreet customers warmly and professionally, creating a welcoming and trust-filled environmentClearly explain vehicle service needs and maintenance recommendationsPrepare accurate repair orders using Dealertrack and xtimeCommunicate effectively with technicians and parts staff to ensure timely completion of servicesProvide status updates to customers and answer questions throughout the repair processReview completed repairs with customers and explain work performed, associated costs, and future maintenance needsFollow up with customers to ensure satisfaction and promote future service visitsAssist in maintaining CSI (Customer Satisfaction Index) and departmental goalsQualificationsPrior experience as a Service Advisor or in a customer-facing role within an automotive dealership or service center preferredWorking knowledge of vehicle systems and general automotive terminologyExperience with Dealertrack or similar dealership software is a plusStrong organizational skills and the ability to multitask in a high-volume environmentExcellent communication and customer service skillsPositive attitude, team-player mentality, and attention to detailValid driver’s license and a clean driving recordWhat We OfferThe opportunity to be part of the ground floor launch of a brand-new Kia dealershipCompetitive pay plan with performance-based bonusesProfit-sharing programFull benefits package including medical, dental, and vision401(k) with employer matchAccess to the NADA Education Platform for professional training and career developmentPaid time off and holidaysSupportive, family-run dealership culture focused on respect, growth, and teamworkJoin the Bill Dube Kia family and help us build a service experience that reflects our values and our legacy. If you're passionate about customer care and ready to be part of something new and exciting, apply today!