Customer Service Returns Associate

Job Description

Job Description

We are looking for a Customer Service Returns Associate for a great long-term contract opportunity. This position is ideal for someone who enjoys helping customers, solving problems, and keeping processes organized. The role focuses on supporting return-related requests, coordinating with internal teams, and ensuring transactions are handled accurately and efficiently.

Responsibilities:

• Oversee return authorization cases from initial request through final resolution using company systems and established service procedures.

• Investigate return-related questions by working closely with teams such as Sales and Accounting to confirm details, resolve discrepancies, and maintain accurate records.

• Coordinate the movement of returned or exchanged products between customers, internal operations, and affiliated business units while keeping Logistics informed of required actions.

• Respond to customer inquiries in a clear and detail-oriented manner through verbal and written communication, providing timely updates on return status and next steps.

• Enter, update, and maintain transaction data within ERP and customer service platforms to support accurate processing and reporting.

• Track inventory-related return activity and help ensure product movements are documented correctly across departments.

• Balance multiple service requests at once by prioritizing urgent matters, following through on outstanding items, and meeting daily operational expectations.

• Minimum of 2 years of experience in customer service, returns processing, order entry, or a related support role.
• Required: Hands-on experience using ERP systems such as D365, SAP, or similar platforms to process transactions, maintain records, and support daily operations.
• Intermediate proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
• Excellent attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
• Experience supporting inventory tracking, logistics coordination, or return-related processes is preferred.
• Associate degree or additional related education is a plus.
• Familiarity with Lotus Notes is a plus.