Guest Services Manager - Women & Children's Ministries

Job Description

Job Description

The Guest Services Manager is responsible for leading a team of staff, interns, and volunteers to create a safe, healing environment for our Women & Children's Ministries in a Christian residential program. This role oversees the Guest Services Team and functions, including customer service, front desk reception and security, facility staffing and scheduling, and administrative functions.

Scheduled: Monday - Friday 8:30AM - 5:00PM

Starting pay: $29.62

How you will serve

· Supervise the Guest Services team to ensure professionalism, competence and Christ-like customer service is extended to all guests/volunteers and staff who enter the building.

· Work closely with the Director to establish and implement goals for assigned areas.

· Provide organizational, spiritual, and administrative leadership to all direct reports, and volunteers, including hiring, on-boarding, and training of new staff, time sheet approval, development, scheduling, coaching and performance management and other support related to personnel issues.

· Work proactively with leadership team, Mission staff and ministry partners to continually develop and improve quality services provided to homeless individuals and families, staying on top of any potential problematic operational issues.

· Oversee reception and customer service functions including handling visitors, checking-in volunteers, answering phones, ensuring the highest level of customer service.

· Oversee the intake process including inquiry calls, phone screens, intakes, and bed list.

· Maintain weekly staff and intern schedule including vacation schedules, shift coverage and special events, ensuring adequate staffing of facility 24 hours a day, seven days a week.

· Oversee proper handling of guest communication, including mail and phone messages, protecting the confidentiality of guests.

· Oversee the updating and organizing of guest and staff information (photos, directory info, etc.) and facility incident documentation.

· Promote spiritual health and unity by presenting a Christ-like demeanor in interactions with guests, staff, callers, visitors, and donors.

· Attend and participate in all Mission, Division and Department meetings and training, as required.

· Any other job-related duties as assigned by supervisor.

How you qualify

· Acknowledge and sign the Mission's Statement of Faith (see below).

· At least 21 years of age

· Associate degree or higher. A combination of relevant education and at least three (3) years of related experience may be considered in lieu of a degree.

· Minimum of two (2) years of supervisory experience required.

· Proficient with Microsoft Office Suite.

· Experience working with a CRM system (Clarity) is preferred.

· Minimum of two (2) years of experience in a social services setting is highly preferred.

· Minimum of one (1) year of experience working with individuals experiencing homelessness is preferred.

· Must possess a valid Washington State Driver’s License and be able to meet the standards of the Mission driver criteria required, including but not limited to:

o Clean driving record

o Current suspensions or revocations

How we support each other

Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.

Faithfully upholds The Mission and your team in prayer.

Participates in team devotions as schedule permits.

Demonstrates behavior aligned with the Mission’s Statement of Faith, Standard of Conduct, policies, and expectations.

Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors.

Benefits

• Medical / Dental / Vision
• Basic Life Plan – 100% company paid
• Voluntary Products including Life, AD&D, Disability, Accident and Critical Illness insurance
• EAP and 24/7 Virtual Mental Health – 100% company paid
• 4 weeks of paid vacation (accrued)
• Accrued paid sick time
• 10 paid holidays + 1 Floating Holiday
• Personal Day and Birthday holiday
• Retirement benefits w/ company match
• Continuing Education Reimbursement Program

Work Environment

While performing the duties of this job, the employee is primarily working in a temperature-controlled environment. Required to frequently stand, balance, twist, stoop, kneel and reach with hands/arms. Frequently lifts up to 30 pounds and walks use stairways to climb to multiple floors within the building. Minimally required to sit for any extended periods of time. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and the ability to adjust focus.

Statement of Faith

We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21)

We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2

We believe in the deity and humanity of our Lord Jesus Christ:

His virgin birth (Luke 1:35, John 1:1-2, John 1:14)

His sinless life (Phil. 2:5-11)

His miracles (Matt. 4:23)

His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2)

His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5)

His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24)

His future return in power and glory (1 Thess. 4:16-18)

We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17)

We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23)

We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15)

We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4)

Mission Statement

To bring the love of Jesus and hope for a new life to our homeless neighbors.

Vision Statement

To see every homeless neighbor - beloved, redeemed, restored.

Pre-Employment

This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.