IT Support Specialist

I.T. Support SpecialistOur IT department at Community Concepts is hiring an I.T. Support Specialist, based out of our Rumford office. This is an entry level IT position that will work as part of the IT team. The I.T. Support Specialist is responsible for providing superior first line technical response, excellent customer service, and assistance to all agency users, who have varying degrees of technical abilities, on agency supported systems. This position is 40 hours per week and must be available for flex hours, on-call rotation and occasional over-time. Travel throughout the service area to various job sites is required.Starting Rate/Range: $22.00-24.00/hr.Essential Duties:Troubleshooting hardware and software issues, password resets, permission adjustments, answering questions pertaining to the use of agency-owned 'off the shelf software', and performing printer and PC maintenanceManage HelpDesk system, timely and accurate documentation, categorization, prioritizing incoming requestsProviding technical assistance to end users on basic application navigation and hardware setup workflowsAssist with preparing new devices, ensuring they are assigned to the appropriate department and programs, as well as preparing appropriate profiles based on the end user's placement in agencyBenefits:Year-round, comprehensive benefits package including health, dental, vision, life, short and long-term disability, accident, critical illness & hospital indemnityPaid Time Off (up to 18 days for full-time employees)Up to 13 paid holidays per year403(b) pension plan with agency matchCommunity Concepts is a qualified employer under the Public Service Loan Forgiveness (PSLF) programDesired Qualifications:An Associate Degree in Computer Science or Business administration preferred1-3 years of related experience in workstation support and Windows Active directory user managementCertifications such as A+, Google Support Professional, Comp TIA, or Microsoft are a plusOther Requirements: MS Office/Outlook proficiency, attention to detail, public speaking with small and medium-sized audiences, and strong written communication skills. Must have a valid driver's license; computer/word-processing skills and the ability to function autonomously and as part of a team. Must be able to work and communicate positively with people with varying levels of computer competencies and at all organizational levels. Pre-employment SBI, DMV, DHHS, sex offender registries, and federal debarment and fraud background checks must be completed upon offer of hire and as a condition of employment.Community Concepts, Inc. is an Equal Opportunity Employer and Provider, committed to fair employment practices in full compliance with applicable laws. Qualified applicants shall receive consideration for employment without regard to religion, national origin, age, disability, ancestry, physical or mental condition, or any other legally protected characteristic. Please request any necessary accommodations to participate in the application process.