Account Manager - Global Forwarding

Account ManagerC.H. Robinson is seeking an Account Manager to drive growth, retention, and long-term customer success across a select portfolio within our Global Forwarding business, making a direct impact on revenue growth and customer loyalty. In this role, you will build trusted relationships with key stakeholders, identify new opportunities, and deliver strategic logistics solutions that help customers optimize their global supply chains while expanding business with C.H. Robinson. You will partner cross-functionally to lead account strategy, uncover growth opportunities, and ensure exceptional execution that delivers measurable results for both customers and the organization. If you thrive on relationship building, problem solving, and creating value for customers, we encourage you to apply today.At C.H. Robinson, we're firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site two days a week, igniting creativity and driving impactful results. With the flexibility for remote work three days a week, this role strikes the perfect balance between teamwork and autonomy.ResponsibilitiesThe duties and responsibilities of this position consists of, but are not limited to, the following:Retain, grow, and strategically manage a portfolio of customer accountsBuild strong relationships with customer contacts at multiple levels to deepen engagement and uncover business needsLead regular business reviews using analytics, market insights, and performance trends to identify growth opportunitiesPresent strategic solutions that increase customer value, expand services, and support long-term account retentionIdentify opportunities to further penetrate accounts by positioning C.H. Robinson's full range of servicesPartner with pricing, service line, operations, and product teams to develop competitive pricing strategies and customer recommendationsSupport new business implementation, including account setup, documentation, compliance requirements, and c-codesManage customer expectations through clear SOPs, KPIs, business processes, and account-specific performance metricsCollaborate cross-functionally to ensure strong execution, service consistency, and alignment with customer goalsContribute to annual account planning, budgeting, and growth strategies that drive measurable business resultsRequired QualificationsHigh school diploma or GEDMinimum 2 years of Global Forwarding experienceAbility to travel up to 25% (domestically/internationally)Preferred QualificationsBachelor's degree from an accredited college or universityStrong analytical and problem-solving skills to adapt to ever-changing tasks and customer needs; ability to make data-driven decisionsAbility to thrive under deadlines and work in a team environment, while also delivering independent resultsStrong prioritization skills, multi-tasking skills, and works with a sense of urgencyStrong written and verbal communication skills, including proficiency presenting to both internal and external audiencesExperience collaborating with multiple stakeholders across varying organizational levels, both internally and externallyAbility to develop a thorough understanding of C.H. Robinson's service portfolio, business strategies and technology systemsProficient in Microsoft Office Suite of programsValues a diverse and inclusive work environmentWe will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$59,600.00 - $124,600.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunities