CX Associate, Customer Accounts

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location:  This is an onsite role based at Nextiva's Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity. 

In-Office Expectation:  This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment. 

How You'll Change Our Customers' Lives:

At Nextiva, our CX Associates help customers grow their businesses and simplify their communication through Nextiva's industry-leading Unified Communications (UCaaS) and Contact Center (CCaaS) solutions. This team connects directly with customers to understand their needs, introduce new products, and ensure they're getting full value from our platform.

This role is ideal for someone with strong communication skills and a passion for helping businesses thrive through technology. You'll balance outbound outreach with customer relationship management—building connections, identifying opportunities, and ensuring every customer interaction reflects Nextiva's standard of Amazing Service®.

What You'll Do

• Manage a book of approximately 2,500 customer accounts, ensuring proactive outreach and engagement
• Conduct outbound calls, emails, and follow-ups to uncover opportunities for customers to expand their Nextiva solutions
• Partner with internal Sales and Customer Success teams to identify customer needs, schedule meetings, and support renewals or product add-ons
• Assist in light product demos or walkthroughs to help customers understand features and best practices
• Track all activities, opportunities, and customer insights in Salesforce.com
• Build rapport with customers to maintain trust and ensure satisfaction with Nextiva products and services
• Participate in team huddles, collaborate on strategies for outreach and engagement, and share insights with leadership
• Contribute to a positive, team-oriented environment built on responsiveness, accountability, and continuous learning

Who You Are

• 1+ years of experience in a customer-facing, inside sales, or account management role (internship or entry-level experience welcome)
• Excellent communication and phone outreach skills—you enjoy connecting with people and uncovering their needs
• Comfortable managing a large book of business and balancing multiple priorities
• Curious about cloud communication technology and eager to learn UCaaS and CCaaS platforms
• Organized, proactive, and detail-oriented with solid follow-through
• Experience with Salesforce or similar CRM tools preferred
• Motivated by teamwork, problem-solving, and helping customers succeed—not just making calls but creating impact

Work Environment

• Location: Preference for local candidates at Nextiva HQ (Scottsdale, AZ)
• Schedule: In-office Tuesdays and Thursdays, with flexibility to work remotely other days
• Open to strong remote candidates based in the U.S. who can collaborate effectively with the Scottsdale team

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and  simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven,  forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and  care for customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office. 

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. 

• ???? Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage 
• ???? Insurance: Life, disability, and supplemental indemnity plans 
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• ???? Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA 
• ????️‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives 
• ???? Growth: Access to ongoing learning and development opportunities and career advancement 

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!  

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS. 

#LI-SP1 #LI-Onsite

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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