Patient Success Specialist

Job Description

Job Description

***This is a 100% on-site role located at our offices in Maitland, Florida. 

We are empowering the fight against incurable diseases.

SiteRx strives to give patients hope. Today, the "best" option for a patient diagnosed with an incurable disease is a prescription that, at most, temporarily improves symptoms. In the face of this stark prognosis, an alternative option provides an avenue for hope: clinical trials.

Your Mission:

The Patient Success Specialist will be responsible for guiding our patients through their understanding of clinical research,  helping connect them to research sites, navigating logistical matters, and providing individualized support to facilitate connecting them to clinical research opportunities that they choose. 

About the Engagement:

• Make 50+ outbound and inbound calls a day to patients and caregivers to conduct education and engagement, provide logistical support, and facilitate connecting them to research sites
• Ensure individualized, caring, courteous and efficient service
• Support other members of the team as well as cross-functional team members
• Attend and contribute to meetings with SiteRx personnel

Required Qualifications:

• Prior history delivering excellent customer service is required; call center experience a plus
• Be an outgoing individual who is comfortable making connections with new people
• Healthcare industry and patient care experience preferred
• Bilingual (Spanish/English), a plus
• Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
• Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor, and external customers
• Ability to maintain confidentiality of sensitive information based on HIPAA requirements and SiteRx policies
• Demonstrate professionalism, sense of urgency, and self-motivation to achieve required metrics
• Ability to remain in a stationary position for extended periods of time.
• Ability to communicate information and ideas efficiently and accurately.
• Ability to operate and stare at a computer for extended periods of time.

About Us:

SiteRx is a fast-paced and motivated company that operates with the urgency and pace needed to democratize access to clinical research with a mission of contributing to efforts to cure currently incurable diseases. SiteRx strives to engage individuals who challenge themselves and the status quo, constantly reimagining processes and driving efficiencies both within the business and with our relevant industry partners.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• 401(k)