Agent Front Desk - InterContinental Los Angeles
Full-time
IHG Hotels & Resorts
About InterContinental Los Angeles Downtown As the tallest building west of Chicago, InterContinental Los Angeles Downtown will forever elevate the city skyline. Located in the epicenter of downtown's historic financial and arts district, and mere blocks from Staples Center and L.A. Live, InterContinental Los Angeles Downtown leads the way as the new architectural icon of luxury hospitality. The hotel features 889 guest rooms including 109 suites, and a host of culinary venues, including La Boucherie, an elegant American steakhouse with a French twist; lively Lobby Bar; and Spire 73 - the tallest open-air rooftop bar in the Western Hemisphere - located atop the 73rd floor, boasting breathtaking 360-degree views. Bedecked in sustainable design, the hotel is the first LEED-Gold certified building in downtown Los Angeles for Building Design and Construction. InterContinental Los Angeles Downtown has received awards from US News & World Report, Condé Nast Traveler Readers' Choice, Travel + Leisure World's Best, AAA Four Diamond, Wine Spectator, Meetings Today, and more. La Boucherie is also a Michelin Guide recommended restaurant. The hotel offers a 70th-floor sky lobby, 13,000 sq. ft. fitness center, Club InterContinental Lounge, and outdoor pool, as well as over 100,000 square feet of indoor/outdoor meeting and event spaces, including a 21,500-square-foot elegant Wilshire Grand Ballroom. From intricate light fixtures inspired by L.A.'s infamous freeways to billboard-inspired headboards in each guest room reflecting L.A.'s classic beach towns, foothills, car culture and urban scene, the hotel aims to bring a fresh, iconic and elevated perspective of Los Angeles to travelers and locals alike. Job Overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: Be charming by being approachable, having confidence and showing respect. Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities
of getting things done. Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Role Purpose The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location. Key Accountabilities
- Be the warm welcome that kicks off a memorable guest experience.
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
- Handle cash and credit transactions.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
- Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
- Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.
- Take pride in your appearance and place as a brand ambassador.
- Always know what events and activities are on the day's schedule.
- Jump into other ad-hoc duties when your colleagues need your help.
- Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
- Fluency in the local language - extra language skills would be great, but not essential.
- Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computer
- Flexibility - night, weekend and holiday shifts are all part of the job.
- You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
- Experience - ideally you'll have spent at least one year in a front desk or guest service position.
- Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Agent Front Desk - InterContinental Los Angeles in Los Angeles, CA vacancy
$150k - $166k
...full potential.Come make a difference with us! Job Location: Los Angeles Other Potential Locations: Los Angeles, CA Anticipated Start Date... ...for eligible candidate(s). Role Description Our Special Agent positions for the Special Response Team (SRT) execute high-risk...SuggestedFull timeWork at officeLocal areaRemote workRelocationRelocation packageNight shift- ...Job Description Job Description We are seeking an Armed Security Agent: Beverly Hills/ Los Angeles: Full-Time Swing Shift to become an integral part of our team. The selected individual will patrol and secure assigned premises as well as identify risks to staff and...SuggestedFull timePart timeFlexible hoursAfternoon shift
- HIC is seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests in Los Angeles, CA. You will assist guests with check-in/check-out, issue room keys, and coordinate with housekeeping to maintain room readiness. Responsibilities include...SuggestedFlexible hours
- ...properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide... .... POSITION PROFILE The Night Audit Agent keeps The Hôtel Lili running smoothly after... ...guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and...SuggestedFlexible hoursShift workNight shiftDay shift
$51k - $55k
...Advertising Agent Chats Cloud Cover is a forward-thinking communications and advertising solutions firm based in Los Angeles. We help brands elevate their presence through strategic messaging, innovative advertising concepts, and seamless execution. Our team is committed...SuggestedFull timeChats Cloud Cover
Los Angeles, CA4 days ago$45k - $100k
...unparalleled professionalism in lender solutions. Repossession Agent/Tow Truck Driver Skills: Towing, Repossession Paramount... ...Insurance ~ Paid time off ~ Paid training The pay range for this role is: 45,000 - 100,000 USD per year (Los Angeles, CA)Hourly payFull timeImmediate startWeekend workParamount Recovery Services LLC
Los Angeles, CA1 day ago$63k - $67k
...Communications Agent At Miracom Hive, we thrive on the energy of a beehive – collaboration, communication, and a dash of sweet success... ...Job Description Job Type: Full-time / Entry Level Location: Los Angeles, CA About the Role: We are seeking a professional...Full timeFlexible hoursAlphabe Insight
Los Angeles, CA2 days ago$43k - $48k
...Advertising Agent Catch Vibe Voice is a dynamic and growing company focused on delivering creative, engaging, and results-driven... ...organized and enthusiastic Advertising Agent to join our team in Los Angeles, CA. In this role, you will support the planning, coordination,...Full timeCatch Vibe Voice
Los Angeles, CA2 days ago$103.24k - $133.2k
...The Federal Bureau of Investigation (FBI) is seeking special agents in Los Angeles, California. This role involves utilizing your expertise in areas like accounting and finance to protect national security and combat cyber threats. As an agent, you’ll tackle varied and...Work at officeFederal Bureau of Investigation (FBI)
Los Angeles, CA5 days ago$99.46k - $128.33k
...Special Agent: Military/Law Enforcement Expertise Join to apply for the Special Agent: Military/Law Enforcement Expertise role at TieTalent... ...: $99,461.00 - $128,329.00 per year Work Location: On the road Los Angeles, California, United States Work experience IT Consultant Cyber...Full timeWork experience placementWork at officeLocal areaOverseasTieTalent
Los Angeles, CA3 days ago$60k - $65k
...belong. About the Role The Hospitality Workplace Experience Agent is a key frontline ambassador for Latham’s Workplace Experience... ...position is based in our Global Services Office in Downtown Los Angeles and requires an on-site presence from 8:00 a.m. - 4:30 p.m., Monday...Work at officeMonday to FridayLatham & Watkins
Los Angeles, CA3 days ago$90k - $120k
...Advancement Opportunities.Solar team! As an Advertising Sales Agent, you will be making new connections to potential clients and strengthening... ...-coming outdoor advertising company rapidly expanding across Los Angeles, with over 100 sign locations and a growing mix of static and...Hourly payFull timeWork at officeWork from homeCatch Vibe Voice
Los Angeles, CA5 days ago$40 - $50 per hour
...FIELD ASSOCIATE - LOS ANGELES AREA ABOUT THE ROLE We're seeking a Field Associate to join our team in the Los Angeles area. This contracted hourly position is a 1099 position that focuses on conducting property showings for rental properties with occasional opportunities...Hourly payLocal areaFlexible hoursDoorstead Inc
Los Angeles, CA3 days ago$60k - $75k
...pressure ~ Experience managing relationships with carriers, vendors, and agents ~ This is an on-site position and candidates must reside in either the Greater Baltimore, MD area or the Los Angeles, CA area to be considered. Candidates outside of these locations will...Contract workWork from homeWorldwideRelocationPriority Worldwide
Compton, CA4 days ago$20 - $21.6 per hour
...or local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Lowe's believes that conviction records may have...Hourly payFull timePart timeLocal areaFlexible hoursLowe's
Los Angeles, CA1 day ago$46k - $52k
...outstanding results. Job Description Elevare Branding is seeking a professional and motivated Communications Agent to join our Los Angeles team. In this role, you will play a key part in supporting communication initiatives, strengthening client relationships...Full timeAlphabe Insight Inc
Los Angeles, CA4 days ago$55.54k - $57.82k
...same, however a typical day in the life of an Asset Protection Agent will likely include the following responsibilities: Resolve... ...duties, responsibilities and qualifications for this job. For Los Angeles or San Francisco applicants: Nordstrom is required to inform...Hourly payFull timeLocal areaFlexible hours$28 - $31 per hour
...our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.... ...aimed at helping to improve our employees' lives and careers. Notice for California Applicants Los Angeles County Fair Chance NoticeHourly payWork at officeFlexible hoursCompass
Los Angeles, CA3 days ago$145k
...Job Details Job Title: Executive Protection Agent Location: Based in Los Angeles, CA, residents preferred, but open to travel-in or relocation. Job type... ...if necessary Prolonged periods sitting of 5+ hours at a desk and monitoring surveillance equipment Prolonged periods of...Full timeTemporary workWork at officeLocal areaRelocationFlexible hoursShift workNight shiftKeelson Strategic
Los Angeles, CA3 days ago- ...Edgeworth Security seeks an Overnight Executive Protection Agent in Los Angeles. The position involves providing comprehensive protective coverage for clients, conducting risk assessments, and ensuring proactive safety measures. The ideal candidate will have a minimum...Hourly payFull timeNight shift
Edgeworth Security
Los Angeles, CA3 days ago - BNSF Railway is seeking Special Agent roles for the Special Response Team (SRT) in Los Angeles, CA, with extensive travel, high-risk deployments, and on-call requirements. This full-time position offers rigorous training at corporate and on-site locations, extensive protective...Full time
$103k - $142k
...Description WSP USA, an award‑winning and innovative multi‑disciplinary engineering consulting firm, seeks a Senior Commissioning Agent for our Los Angeles, CA office. Other locations include Phoenix, AZ; Irvine, CA; and Seattle, WA. WSP USA works closely with architects and...Part timeWork at officeLocal area$120k
Keller Williams Los Feliz seeks a dedicated real estate agent in Los Angeles who is eager to develop communication skills while earning potential commissions of $120,000 at plan. You will gain invaluable experience in sales conversations, prospecting, and relationship...- DHL in Los Angeles is seeking an Operations Agent to ensure the efficient processing of outbound and inbound shipments in a fast-paced warehouse. You will work under safety, security, and company policies, and operate a scanner to log shipping data while maintaining strong...
$93.75k - $133.2k
Federal Bureau of Investigation (FBI) seeks qualified individuals for the Special Agent role in the Los Angeles area. Candidates will apply psychology and counseling backgrounds to analyze information, identify patterns, and support investigations impacting public safety...Work at office- Lee & Associates Commercial Real Estate Services in Los Angeles is looking to add talented and experienced CRE agents to our team across Office, Industrial, Retail, Multi-Family and Investment specialties. This opportunity enables seasoned brokers to accelerate their performance...Work at office
- NIGHT AUDIT AGENT | SILVER LAKE POOL & INN POSITION DESCRIPTION: We're looking for a skilled... ...and captivating neighborhoods in Los Angeles. With 54 generously appointed guest rooms... ...communicating guest requests or issues to the Front Desk Manager, Housekeeping, or Engineering...Local areaFlexible hoursShift workNight shiftAfternoon shift
$114.1k - $268.18k
...career in Advisory.KPMG is currently seeking a Manager, SAP AI & Agent Governance to join our Advisory Technology Organization.... ...for which they are qualified that is also of interest to them. Los Angeles County applicants: Material job duties for this position are listed...H1bLocal area- ..., and team leadership.Must be open to working from either our Los Angeles, CA office or New York, NY office.Key ResponsibilitiesLead and... ...related to AI, machine learning, automation, and intelligent agents.Establish engineering best practices, code quality standards,...Work at office
$60k - $65k
...Hospitality Workplace Experience Agent The Hospitality Workplace Experience Agent is a key frontline ambassador for Latham's Workplace... ...position is based in our Global Services Office in Downtown Los Angeles and requires an on-site presence from 8:00 a.m. 4:30 p.m.,...Work at officeMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Agent Front Desk - InterContinental Los Angeles. Be the first to apply!
Related searches
- tsa agent Los Angeles, CA
- operations agent Los Angeles, CA
- special agent Los Angeles, CA
- booking agent Los Angeles, CA
- executive protection agent Los Angeles, CA
- freight agent no experience Los Angeles, CA
- airport agent Los Angeles, CA
- agent assistant Los Angeles, CA
- telemarketer - state farm agent team member Los Angeles, CA
- import export agent Los Angeles, CA