Program Manager, Service Experience, Semi

Overview Tesla is looking for a Staff Program Manager to revolutionize the commercial trucking service experience. The ideal candidate will have a proven track record implementing cross-functional initiatives and scaling processes, be highly customer-centric, and display an analytical approach to creative problem-solving. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you. What You'll Do Partner with key stakeholders to define, prioritize, and maintain a comprehensive roadmap for the Tesla Semi Service Experience, incorporating opportunities for ongoing expansion and scalability. Engage directly with commercial customers to uncover pain points and identify opportunities to enhance existing processes, fostering continuous improvement as the program matures. Develop and implement scalable processes and procedures that deliver an unparalleled service experience for our trucking fleet operators, with built-in flexibility for future growth. Design and develop the 24/7 roadside and mobile care workflow in collaboration with the Roadside Assistance Center and Tesla Service locations to ensure seamless, efficient support for Semi customers nationwide. Collaborate with Field Service, Engineering, and Leadership teams to build out regional field support structures and national fleet account support programs, enabling rapid scaling as Tesla's commercial fleet expands. Guide projects from inception to completion, clearly articulating plans, milestones, and timelines while maintaining detailed documentation and status reports. Bridge strategic goals, customer feedback, and business priorities; serve as the key liaison across internal teams to drive the success of the Tesla Semi Service Experience. Juggle multiple high-priority tasks to meet deadlines, delegating effectively to cross-functional partners as needed; proactively identify risks and collaborate with teams to resolve issues that could derail program or project outcomes, while anticipating growth-related challenges. What You'll Bring Customer-centric mindset, passionate about providing industry-leading customer experience. Able to influence and communicate effectively with all levels of management. Work in a combination of individual contributor and team-based environment to achieve organizational goals. Proven track record of implementing cross-functional initiatives and scaling businesses. JIRA experience or other relevant project management experience. Process documentation and strategic road mapping experience. Heavy Duty trucking and/or service operations experience a plus. Benefits Compensation and Benefits Medical plans with plan options and $0 payroll deduction, family-building, fertility, adoption and surrogacy benefits, dental and vision plans with options, company paid HSA contributions, healthcare and dependent care FSA, 401(k) with employer match, employee stock purchase plans, and other financial benefits. Company paid Basic Life, AD&D, short-term and long-term disability insurance (90 day waiting period). Employee Assistance Program. Sick and Vacation time (flex time for salary positions, accrued hours for hourly positions), paid holidays, back-up childcare and parenting resources, voluntary benefits (critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance). Tesla Babies program, commuter benefits, employee discounts and perks program. Expected compensation: $72,000 - $198,000 annual salary plus cash and stock awards and benefits. #J-18808-Ljbffr Tesla