Manager of Security Operations (MSP)

Job Description

Job Description

Salary: $115,000-$145,000 annually

Security Operations Manager

Why Digacore?

Were a fast-paced, people-first MSP with:

• Real career growth
  Autonomy to own projects and make decisions
  A collaborative culture (we back each other up, no egos)
  Paid certifications, ongoing training, and leadership that invests in your success
  Recognized as one of New Jerseys Top Workplaces for 2026

About the Role

The Security Operations Manager is responsible for leading Digacores Security team, overseeing security service delivery, and helping clients strengthen their security posture. This role combines people leadership, security operations, client advisory, compliance support, and continuous improvement of our security offerings.

You'll serve as both a technical leader and strategic partnerensuring security services are delivered effectively, incidents are managed appropriately, team members continue to grow, and clients receive practical guidance that reduces risk and improves security maturity.

What You'll Do

• Lead, mentor, and develop Security Analysts through coaching, career development, and performance management
  Manage team priorities, workload distribution, and accountability to ensure high-quality service delivery
  Oversee security alerts, escalations, investigations, and incident response activities
  Serve as the primary escalation point for complex security incidents and high-risk situations
  Drive root cause analysis and continuous improvement efforts following security events
  Conduct security assessments and help clients identify opportunities to reduce risk and improve security posture
  Advise clients on cybersecurity best practices, compliance requirements, and security strategy
  Support compliance initiatives including HIPAA, SOC 2, cyber insurance requirements, and related frameworks
  Partner with Account Managers and leadership to identify security improvement opportunities and strategic recommendations
  Own and optimize security platforms including Microsoft Defender, Entra ID, Huntress, email security, vulnerability management, and related tools
  Improve security processes, documentation standards, reporting, and operational efficiency
  Help evolve and expand Digacore's security services as client needs and threats continue to change

What You Bring

• 5+ years of cybersecurity experience in an MSP, MSSP, healthcare, regulated industry, or similar environment
  2+ years of leadership, team lead, or management experience
  Strong understanding of Microsoft security technologies, identity management, endpoint security, and incident response
  Experience conducting risk assessments, security reviews, and compliance-related initiatives
  Familiarity with security frameworks and compliance standards such as HIPAA, SOC 2, and cyber insurance requirements
  Strong troubleshooting, analytical, and decision-making skills
  Excellent communication skills with the ability to explain security concepts to both technical and non-technical audiences
  Strong documentation habits and process-oriented mindset
  Ability to balance technical execution, client communication, and team leadership in a fast-paced environment

Preferred Qualifications

• Security+, CISSP, CISM, SC-200, SC-300, or similar cybersecurity certifications
  Experience leading security programs within an MSP or MSSP environment
  Experience with Microsoft Lighthouse, Sentinel, Defender XDR, or advanced security monitoring platforms