Parts Advisor

Parts Advisor Rockwall Kia

Location: Rockwall, TX Department: Fixed Operations / Parts Position Type: Full-Time

Rockwall Kia is seeking a detail-oriented and customer-focused Parts Advisor to join our high-performing service team. This role is critical to supporting technician productivity and delivering an exceptional customer experience by efficiently sourcing, ordering, and managing automotive parts.

Key Responsibilities

• Assist retail and service customers with parts inquiries, orders, and availability
• Create accurate quotes, invoices, and estimates using CDK software
• Coordinate daily with service advisors and technicians to ensure timely parts fulfillment
• Order parts from vendors and track shipments to meet service timelines
• Receive, stock, and organize inventory; maintain accurate perpetual inventory controls
• Process returns, warranties, and core credits
• Maintain a clean, organized parts counter and stockroom
• Deliver a professional, customer-first experience in person, over the phone, and via email

Qualifications

• Automotive parts department experience required
• Experience with CDK Drive or similar DMS preferred
• Kia or OEM dealership experience strongly preferred
• Strong knowledge of automotive parts and systems
• Excellent communication and customer service skills
• Highly organized with strong attention to detail
• Ability to work in a fast-paced, team-oriented environment

Why Join Rockwall Kia?

Join a dealership focused on performance, customer satisfaction, and continuous improvement. This role plays a key part in driving service efficiency and overall dealership success.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.