Medical Office Specialist

Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better—advancing our mission to transform healthcare and serve as a leader of positive change. The Medical Office Specialist performs a variety of secretarial and administrative duties for the outpatient medical office relating to the organization and management of the department. The Medical Office Specialist is responsible for all front desk functions identified in the ambulatory setting. The role of the Medical Office Specialist is to provide optimal support to the team and to ensure patients receive the very best care, satisfaction and experience during the check-in, scheduling, registration, and check-out process while at the office, and continue to support our patients post visit for any appointment needs and concerns. Responsibilities Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to direct leaders. Greets patients and visitors in a prompt, courteous and helpful manner. Manages patient check-in/check-out process. Obtains and verifies required demographic information. Collects copayment and any applicable balances; verifies insurance eligibility. Ensures appropriate referrals are obtained. Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms. Accurately enters patient demographic information in EMR; may include downloading specific health data into EMR. Provides assistance to patients as needed (e.g., e-check in, iPad, kiosks, etc.). Monitors and addresses all steps in the electronic medical records system (EMR) to support the practice including but not limited to scheduling; cancellations; reconciling registration errors; providing referral information, etc. Escalates appropriately to ensure optimized provider scheduling. Receives and directs all communication courteously and consistently (EMR, phone, email, RightFax, etc.) which may involve interpretation of routine policies and procedures. Resolves routine matters that do not require intervention of the department manager and escalates all others timely and appropriately. Reviews and distributes daily mail correspondence to appropriate staff in a timely manner. Prepares documents and files reports as necessary. Must be able to maintain patient confidentiality. Prioritizes and follows up with peers to ensure all tasks are complete to deliver high-quality patient care. May go over procedure preparation and instructions with patients as needed. Reconciles all forms of payment for accurate daily bank deposit. Signs and dates completed daily cash/payment receipts. Responsible for overall front end needs; escalates issues to Practice Manager or designee (e.g., low office supply inventory, peripheral equipment needs, etc.). Travel may be required to provide coverage at other locations. Other duties and/or projects as assigned. Adheres to HMH Organizational competencies and standards of behavior. Qualifications Required Qualifications High School diploma, GED, or equivalent experience. 1+ years experience working with the public in a customer service setting. Ability to manage multiple tasks in a fast-paced environment while maintaining professionalism in stressful situations. Ability to navigate competing priorities and manage time efficiently. Must be able to travel to various locations and have reliable transportation. Proficient computer skills including Microsoft Office and/or Google Suite platforms. Excellent written and verbal communication skills. Preferred Qualifications Associates Degree. Minimum of 1 year related work experience in a physician practice, hospital setting. EMR/EHR experience. Prior clerical training, knowledge. Compensation and Benefits HMH is committed to pay equity and transparency for our team members. The posted rate of pay is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package. The starting rate of pay is provided for informational purposes only and may be stated as an annual salary or an hourly rate depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may differ. Some jobs may also be eligible for performance-based incentives, bonuses, or commissions. Certain positions may also be eligible for shift differentials. In addition to our compensation for full-time and part-time (20+ hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits. Minimum rate of $20.64 hourly. #J-18808-Ljbffr