Senior Service Desk Specialist

Lake Forest - Corporate Office 300 N Field Drive Lake Forest, IL 60045, USA Description Keeping our technology running smoothly— so our teams can do their best work. At Consumers Credit Union, we know that great technology support is the backbone of a great employee experience. We’re looking for a tech‑savvy problem solver who thrives on helping others, tackling challenges, and keeping systems running at their best. As a Senior Service Desk Specialist, you’ll be the go‑to expert for hardware and software support—providing hands‑on troubleshooting, coaching teammates, and ensuring our technology environment stays secure, stable, and efficient. Location/Schedule Hybrid schedule with up to 4 days/week at our corporate office in Lake Forest, IL. Local Northern IL/Southeast WI candidates only! What You’ll Do Provide primary helpdesk support, including installation, maintenance, troubleshooting, and repair of computer hardware and software. Respond to service desk requests, document solutions, and ensure timely resolution of issues. Diagnose and resolve complex technical problems across PC systems, applications, and connectivity. Support printers, scanners, check and receipt devices, keeping everything running smoothly. Maintain and manage PC imaging to ensure a consistent and reliable user experience. Assist with system upgrades, application releases, and ongoing technology improvements. Ensure laptops and mobile devices meet security and encryption standards. Manage service desk workflows, ticket assignments, and service level expectations. Partner with internal teams and external vendors to troubleshoot and resolve issues. Contribute to documentation, change control processes, and continuous improvement initiatives. Coach and support team members, serving as an escalation point for more complex issues. What You Bring Associate degree in Technology (or equivalent experience). 2+ years of experience in PC hardware/software support (in a financial setting preferred). 6+ years of experience may be considered in lieu of a degree. Technical knowledge working in SolarWinds, Active Directory, MS Office 365, Windows 11 operating system, IOS and Android, networking devices including VPN and Wi‑Fi. Strong attentional to detail, troubleshooting, critical thinking, and problem‑solving skills, with a proactive, solutions‑oriented mindset. Excellent communication with non‑technical users and a passion for helping others. Ability to manage multiple priorities in a fast‑paced environment. A self‑starter with the ability to work independently. Ability to perform physical tasks including frequent bending and lifting of equipment up to 25 lbs. Availability to work 40 hours/week and be scheduled between the following hours: Monday – Friday: 7:30 AM – 6:00 PM, Rotating Saturdays: 8 AM – 2 PM. Compensation The annual salary range for this role is $50,758 to $76,138. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. Benefits Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short‑term disability, long‑term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20. Equal Opportunity Employer CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non‑discrimination in employment in every location in which CCU has facilities. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: View email address on click.appcast.io or View phone number on click.appcast.io. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Consumers Credit Union, Illinois