Case Manager

Job Description

Job Description

At SYNERGY HomeCare we create a world of care at home for all, which means you will have the opportunity to support a dedicated team who cares for a wide variety of people; spanning all ages and all abilities. We are seeking a Client Service Coordinator to join our independently owned and operated national agency.

Case Manager Benefits include:

• Competitive pay ranges

• Paid earned vacation 

• Liability Insurance, Workers’ Compensation coverage, and unemployment insurance.

• Weekly Pay

• Medical Coverage 

• Paid Time Off

• Sick Time Off

• Medical Benefits

• A great culture to work in

Case Manager Primary Responsibilities:

• Schedule caregivers with clients and communicate to all parties

• Utilizes scheduling software and all functions to enhance productivity 

• Communicates at high level with colleagues

• Team player, able to work efficiently/effectively with others

• Conducts daily/weekly reporting

• Conducts quality calls and quality visits

• Confirm and update caregiver availability including vacation, sick time, and holidays

• Verifies payroll daily

• Establishes and build relationships with contract providers

• Documents skills and attributes of caregivers to ensure strong matching to clients

• Follows up with new caregiver hires to explain the scheduling process

• Establishes great rapport with caregivers and clients

• Is on call as per on call calendar requirements

• Participates in new hire orientation 

• Creates a great working environment

• Uses software at a high level

• Assists with onboarding for all new caregivers

• Trains, coaches and mentors all caregivers

• Assists with new hire orientation

• Calls, tracks, gathers all authorizations needed to perform services for clients

• Is able and willing to work independently

• Is a self starter with the ability to track goals and daily performance

• Other duties as needed

• Works under the direction of the VP

Case Manager Requirements:

• Experience – One year experience in a home care setting preferred, working with ALTCs is a plus. Knowledge of ALTCS and DDD contracts.

• Education – Associates degree, or 5 years with a proven track record in a customer service setting

• Skills – Exceptional customer service skills, time management skills, excellent communication skills

• Characteristics – This is an autonomous position, so we’re looking for individuals that are self-motivated and willing to learn.

• Requirements - Will be required to obtain CPR, First Aid, and Level 1 FCC within 30 days of being hired

If you would like to join our outstanding team at SYNERGY HomeCare, apply today!