Associate Patient Care Coordinator

Associate Patient Care CoordinatorOpportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.ProHealth Physicians has an immediate opening for a friendly, patient focused and detail oriented Associate Patient Care Coordinator to join our team. May be asked to float to local practices in the region for coverage.Location: 1251 Farmington Ave. Bristol, CTSchedule: M-F 8am - 4:30pm or 9am-5pm closing shift 9:45am 6:15pm, Sat 1 every 3 months from 7:30am-12:30pmPrimary Responsibilities:Ability to travel 10% of the time within the region area, must have reliable transportationSchedule and triage appointment requests for urgency according to approved protocols consistent with ProHealth's Appointment and Scheduling Guidelines. Consult a medical assistant or licensed clinician for clinical decision making whenever necessaryUse call processing and other applicable functionality in the EHR to take messages and communicate with cliniciansGreet patients and conduct check-in processMonitor daily reminder call logs to reschedule appointments as neededScan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visitsClose payment batch(es) at the end of each shift, assemble and balance batch(es) according to ProHealth cash control proceduresMaintain knowledge of current OSHA and ProHealth policiesAssist coworkers as needed to assure smooth office operation and delivery of excellent service through teamworkPerform other duties as assignedYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High School Diploma/GED1+ years of experience working in a customer service environment OR working in a professional setting using a computer and telephoneIntermediate level of proficiency in Microsoft officePreferred Qualifications:6+ months of experience as a receptionist in a healthcare setting6+ months of experience working with an electronic health recordPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.