IT Customer Relationship Manager/ Project Manager - Digital Technology Services

Build Strong Partnerships That Drive Healthcare InnovationWe are seeking a collaborative and customer-focused IT Customer Relationship Manager / Project Manager to join our team. In this role, you will serve as the bridge between Information Technology and our customers, helping ensure technology solutions align with operational goals and support exceptional patient care.You will work closely with leaders, operational teams, and IT professionals to understand business needs, manage technology initiatives, and guide projects from concept through implementation. As a trusted advisor and primary point of contact, you'll help customers navigate technology requests, identify opportunities for improvement, and ensure successful delivery of IT services and solutions.This is an excellent opportunity for someone who enjoys relationship building, problem-solving, project coordination, and making a meaningful impact through technology.What You'll DoBuild and maintain strong relationships with customers across Deaconess and affiliated organizationsServe as the primary point of contact for IT-related requests, issues, project initiatives, and service needsPartner with customers to understand operational challenges and identify technology solutions that support business objectivesCoordinate and facilitate meetings related to optimization opportunities, project requests, and technology initiativesCollaborate with technical and operational teams to evaluate needs, define requirements, and develop solutionsMonitor and communicate the status of IT requests, projects, and support activitiesDevelop project estimates, statements of work, timelines, budgets, and project documentationAssist in planning, coordinating, and executing technology projects from initiation through completionCreate reports, dashboards, and presentations that provide project updates and key performance insightsManage customer expectations through proactive communication and effective relationship managementIdentify opportunities to improve processes, services, and customer satisfactionSupport continuous improvement initiatives that enhance technology adoption and organizational efficiencyWhat We're Looking ForExperience in a customer-facing IT, technology consulting, business relationship management, or similar roleStrong communication and interpersonal skills with the ability to build trusted relationshipsExperience coordinating or managing projects with multiple stakeholders and competing prioritiesAbility to translate business needs into actionable technology solutionsStrong organizational, analytical, and problem-solving skillsExperience facilitating meetings, documenting requirements, and tracking project progressAbility to manage multiple initiatives while maintaining attention to detail and customer serviceA collaborative mindset with the ability to work effectively across technical and operational teamsPreferred:Bachelor's degree in CIS, Computer Science, Healthcare Informatics, Health Information Management, or a related fieldPrevious IT project management experienceExperience working with Epic or other electronic medical record systemsExperience supporting healthcare technology initiativesWhat We OfferA highly visible role that allows you to influence technology decisions across the organizationOpportunities to lead projects and collaborate with leaders throughout the health systemExposure to a wide range of healthcare technologies, operational workflows, and strategic initiativesProfessional growth in customer relationship management, project management, and healthcare ITA collaborative environment where innovation, teamwork, and customer service are highly valuedMeaningful work that helps improve technology experiences for caregivers, staff, and patientsA stable and growing healthcare organization committed to continuous improvementA supportive culture that encourages learning, development, and long-term career growthJob SummaryRequisition Number: ITCUS018617Job Category: Information TechnologySchedule: Full-Time