Community Partnership Coordinator

Community Partnership Coordinator

Across Redwood Family Care Network, our employees are sharing their passion to make a positive impact in the lives of others. We are looking to add talented and passionate individuals to join our Redwood Family and we invite you to explore and learn more about our career opportunities.

Job Summary

Community Partnership Coordinator is to support the growth of our IDD / BH services throughout Arizona, with an emphasis on Day Program and In-Home Service growth. This role is primarily focused on driving business growth by building relationships to generate client referrals. They are responsible for community outreach, promoting services, tracking referral metrics to increase revenue, and serving as the main point of contact for incoming referrals and service inquiries. This is a field-based, relationship-heavy position ideal for someone who understands the DDD and BH systems and thrives on building trust within the IDD community.

The Redwood Family Care Network takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support.

Essential Job Duties

• Referral Management & Growth
• Serve as the point of contact for all incoming cold calls / emails
• Track, manage, and follow up on vendor calls and referral sources to ensure timely follow up
• Maintain consistent communication with referral sources regarding availability and service updates

• Relationship Development
• Build and maintain strong working relationships
• Represent the organization at vendor fairs, and community events
• Ensure consistent visibility and engagement
• Social Media Platforms

• Service Line Promotion
• Educate referral sources on all company service lines, including program availability
• Provide clear, timely updates on openings and program changes
• Collaborate with internal teams to align service capacity with referral opportunities

• Follow-Up & Communication
• Ensure all vendor calls / referrals are followed up promptly and professionally
• Act as a liaison between Referral Sources and internal operations teams
• Maintain accurate documentation of referral activity and outcomes

• Market Presence & Visibility
• Increase brand awareness across the Arizona IDD / BH community
• Identify new partnership opportunities within the IDD ecosystem (schools, advocacy groups)
• Attend networking events and conferences to strengthen presence
• Maintain social media presence

• Core Competencies
• Relationship-first mindset (not transactional)
• Comfortable being "the face" of the company in the field
• Persistent with follow-up without being pushy
• Understands urgency in filling placements and maintaining occupancy
• Familiar with the pace and expectations of Service environments

Benefits

• Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance
• HSA, Health Care FSA and Dependent Care FSA
• EAP (Employee assistance program)
• Employee discount program
• PTO (Paid time off)
• Dayforce Wallet Daily Pay
• Pre-Tax 401(k)
• After-Tax Roth
• Tuition discount through Capella University

Physical Requirements

• Frequently works in an indoor setting with occasional outside work. Occasional lifting of at least 30 lbs. Occasional bending, stooping, squatting, pushing, pulling, reaching, crouching, balancing, twisting, kneeling and running. Frequent traveling, walking, driving, typing, grasping, standing, sitting, hearing, talking, feeling and repetitive motions are required.
• This position will require a valid Arizona Driver's License. The candidate must possess proof of valid insurance and registration. Must be at least 21 years of age to drive for Redwood Family Care Network.

Qualifications

• Experience working within the AZ LTC, DDD and BH systems required
• Proven experience in marketing, outreach, or referral-based roles
• Excellent interpersonal and communication skills
• Self-starter with the ability to work independently in a field-based role
• Highly organized with strong follow-up and relationship management skills
• Valid Arizona driver's license and willingness to travel locally