IT Tech I

Job Overview The IT Technician I assists other IT team members in providing technical and end user support on the following application systems: Gaming, Point of Sale, Property Management, Financial Applications, and other installed application systems. Maintain a working knowledge of the Microsoft Office Suite, Microsoft Windows XP/7, and other applications as designated. Make help desk calls to customers. Duties and Responsibilities Answers technical questions, resolves user complaints, researches issues, and assists the IT Department with the maintenance of all application systems hardware and software. Maintains security and backup procedures for all application systems. Assists with software and hardware installation/upgrades. Effectively troubleshoots user problems with application software and hardware. Primarily focuses on Level I‑II (user, technician) application support. Prepares system documentation and communicates issues back to level II, IT management, vendor support personnel, and end users. Identifies “quick fix” requirements to the supervisor, utilizing quality assurance and application testing. Participates in the on‑call rotation. On‑call hours are between 12 am – 8 am. May be requested to follow other job‑related instructions and perform other duties subject to all applicable state and federal laws. Other duties and responsibilities as assigned. Job Requirements High School diploma or GED required, or currently enrolled and successfully completing a GED program within 6 months from start date as a condition of continued employment. Must be twenty‑one (21) years of age or older. A+ Certification—preferred. Must have a sound knowledge of computer software and hardware (a skills test will be administered). Must have a thorough understanding of software applications and professional business processes. Ability to think logically and troubleshoot technical issues from discovery to root cause. Excellent written and oral communication skills; should be able to describe and present business ideas and concepts in a clear, concise, and understandable manner to technical and non‑technical individuals. Must have a passionate commitment for extraordinary levels of service quality and customer satisfaction. Willing to work odd and irregular hours including nights, weekends, and holidays. Willing to travel and participate in training as recommended or required. Must have an occupational license (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position. Compensation $20.30–$25.05 per hour, with starting pay based on factors such as experience, qualifications, and skills. Benefits Eligible full‑time employees may choose from a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a Flexible Spending Account (FSA). Additional benefits include an Employee Assistance Program (EAP), paid time off, a 401(k) plan with company match, shift differential pay, and discretionary quarterly bonus opportunities. #J-18808-Ljbffr