Assistant Shop/Service Manager

Job Description

Job Description

WHO WE ARE: Hendrickson is a family-owned and operated Emergency Vehicle dealership with a long-standing reputation for integrity, quality workmanship, and exceptional customer service. We are seeking an experienced and motivated Assistant Service Manager to support the Regional Manager and our growing Service Department in Congers, NY.

WHO ARE YOU? The ideal candidate will bring proven Diesel Dealership experience. Someone who communicates clearly, stays focused, and maintains professionalism in all situations. Success in this role requires emotional maturity, strong communication skills, and the ability to stay composed under pressure.

WHAT'S IN IT FOR YOU?
• GOOD PAY - We offer a pay plan that includes performance-based bonuses so when the shop does better, you do better!
• WORK LIFE BALANCE (GET YOUR LIFE BACK!)– We believe that people need their time to recharge, and we're committed to you being happy inside and outside of the shop. We offer a five-day work week (NO WEEKENDS), holiday pay, paid time off so you can take time off when you need to and spend time doing the things you love with the people you care for.

RESPONSIBILITIES:

Working alongside the Regional Service Manager you will oversee and work in the service department by assisting customers, answering phone calls, and helping the service manager.

• Scheduling customer service appointments and gathering customer information.
• Prepare and complete accurate estimates for cost of Parts & Labor
• Verify final invoices, ensuring they reconcile with work performed on the repair order.
• Explain all completed work and charges to the customer.
• Manage scheduling, dispatching, and repair order flow to optimize shop capacity.
• Support the Service Manager in developing staff, monitoring performance metrics, and achieving department goals.
• Partner with the Purchasing Specialist to maintain proper ordering, receiving and inventory of parts.
• Overall cleanliness and organization of the facility.

ABOUT YOU:

• Minimum of 4 years' experience in an Emergency Vehicle Dealership Service Department.
• Proven leadership ability with strong organizational and communication skills.
• Diesel Truck Experience.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Commitment to delivering an exceptional customer experience.
• Excellent computer skills.
• Valid Driver's license.
• Must be willing to submit employment background check.