Administrative Intern - Water Department

Utility Billing Clerk

Under the close supervision of the Water Department Manager, maintains the utility billing system(s) for the City by billing customers, collecting payments, providing information on accounts, collections, and bad debt accounts; updating the billing software database; and performing related duties as assigned.

The statements below are intended to describe the general nature and scope of work being performed by the position. This is not a complete listing of all responsibilities, duties, and/or skills required. Other duties may be assigned.

• Responsible for water/sewer utility billing, including calculation of bills, preparation of pre-billing estimates, printing and mailing all utility bills, and running and distributing post-billing reports.
• Identify the source of receipts and input them electronically or manually into the system.
• Creates new utility accounts and sets up billing records on the computer and in files, handles complaints, and answers customer questions on utility billing.
• Maintain billing logs for residential, commercial, industrial, and municipal properties.
• Assessing late fees and penalties daily and as required.
• Creating one-time billings as required.
• Updates meter reads, prepares a daily list for meter readers, prepares work orders for Utility technicians, and dispatches technicians to utility calls.
• Assist in entering meter readings and checking for accuracy.
• Examines meter reading entries for evidence of irregular conditions, such as defective meters or use of service without a contract, and prepares service orders for Utility Technicians.
• Handles customer correspondence and complaints.
• Prepares miscellaneous utility reports and special projects, as required.
• Ability to react to change and frequent interruptions productively and positively, meeting deadlines as assigned.
• Performs assorted clerical work by filing and organizing records and performing receptionist tasks

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of general office procedures and practices.
• Knowledge of business language, spelling, grammar, and arithmetic.
• Knowledge of Modern office equipment and programs.
• Knowledge of operating computer equipment and general office machines.
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to maintain clerical records and prepare reports from such records.
• Ability to deal with a high volume of work and people.
• Knowledge of general accounting principles.
• Knowledge of the principles and practices of debt collections.
• Skill in providing effective customer service to the general public.
• Skill in dealing with the public professionally and courteously.
• Skill in maintaining a professional image.
• Skill in receiving and receipting cash receipts (i.e., cash, checks, and credit cards).
• Skill in data entry.
• Ability to communicate clearly and concisely, orally, and in writing.
• Ability to establish and maintain effective and courteous relationships with other employees, residents, the general public, and other business contacts.
• Ability to multitask.
• Ability to learn the MUNIS dashboard/Tyler/Harmony and other related programs.
• Ability to handle sensitive information while maintaining a high degree of confidentiality.
• Ability to fluently read, speak, write, and comprehend the English language.
• Ability to clear a criminal background check, driver's license check, and drug test.

High school graduate or GED equivalent; preferably some college. One (1) year of office experience. Must possess a valid driver's license.

The conditions herein are representative of those that must be met by an employee to successfully perform the essential function of this job.

Environment - Work is performed in a busy office setting, working with the general public.

Physical Primary functions require sufficient ability and mobility to work in a fast-paced office setting; to stand or sit for a prolonged period; to occasionally stoop, bend kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard, and to verbally communicate to exchange information. Occasionally lift and/or move up to 25 pounds.

Vocal Vocal communication is required for expressing or exchanging ideas using spoken words and conveying detailed or important instructions to others accurately, loudly, or quickly.

Vision See in normal visual range with or without correction.

Hearing: Hear in normal audio range with or without correction.

Internal Applicants:

• Employed with the City of East Chicago for at least one (1) year. (Preferred)
• Submit an Internal Employee Transfer Request form, cover letter, and resume to the Department of Human Resources.

External Applicants:

• Complete the online application at . Attach a cover letter and current resume. or
• Email a cover letter and resume to: View email address on click.appcast.io.

Note: Type in the subject line: the position you are applying for and your name.

Example: Administrative Intern | Teri Smith

The City of East Chicago does not discriminate in its employment decisions based on race, color, religion, gender, age, genetic information, disability, national origin, ancestry, veteran status, or any other characteristic protected by law.